
A Google user
My experience has been pleasant overall. Customer service is quick and thorough. I Love the credit card capture to book feature, it has cut back dramatically on no shows. A real money saver. On the down side, 2 reasons it doesn't get 5 star. First, clients have to create a login to book an appointment. I've had many clients express frustration at 'another account.' Second, recently I've had problems with some reminders not being sent. All in all a good app.
1 person found this review helpful

Mouse Savaiano
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I have been a Genbook client since at least 2009. I have seen the company grow and evolve to fit clients needs. And as my needs grow and change they have been able to accommodate me. I love, love, love this program. I appreciate the teams behind the scenes making everything run smoothly. If you're just starting out, established, a staff of 1 or 20+ this is a great program to use. It's easy, intuitive and and allows me to import or export lists based on criteria I set, which is awesome!
6 people found this review helpful

A Google user
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I've used Genbook for 7+ years, and the app since I've had a smartphone. Reliable app to access your scheduling calendar on the go. Notifications and text alerts ensure you never miss a short-notice booking when a client self-schedules. It has many features you can turn off or on as needed, such as taki g credit card capture or payments, ability to open up time or close it off. Perfect for the individual entrepreneur or group. Responsive customer service.
2 people found this review helpful