I wrote a long review about their app and service delivery. Decided to edit the review to make it short and straight to the point. They are the biggest scam in the gig industry. As a driver you will be paying them 500 a week. One the rental and the other for a pre-authorized hold. Avoid them you are better off doing a rental with Lyft or Uber at least they won't dig into your pocket.
App poorly designed. It asks for my location, but it does nothing with it. There's no easy way to see cars available near me, just shows a country wide map with markers. Why do I care about a car available on the other side of the country?!
My account was open 2 weeks ago after being closed and the day it was open i tried to reserve a vehicle but kept reciving an error wnd now my account is suspended, i called my bank and called maven they said to email memberservices, and it been past 2-5 days whats going on please someone see to this. I want to use the app and cars but i cant if maven keeps having these problems with it. Can someone please get back to me about this problem i would like to use this app again. Im thinking of switching if thiers no prevail this time around.
Signed up, got an error multiple times, account suspended. Contacted customer service and said they would have to email memberservices and so did I. Wait time was 2-5 business Emailed them 3 times 3 weeks ago. No response. What a joke. *Update, complaining on the app helped resolve my problem. That's why I'm giving 4 stars. But customer and member services is a waste of time.
This app is stupid and I can't get in touch with any customer service rep I'm starting to wonder about these companys that asking for personal info but giving no one to communicate you plus sends out spam emails this is a joke
Maven should absolutely STOP saying that it cares for it's customers. Having been waited for over 3 and half weeks for a confirmation to ride around using the app, I am absolutely frustrated.
Thanks for using Maven! We update the app regularly to provide a better experience for our Members. Turn on auto updates to make sure you always have the latest version.
ToGo allows rideshare / ridesharing with users in your route. Connect & carpool.