Genesys Cloud Communicate

Genesys Telecommunications Labs, Inc

About this app

Elevate your business communication with the Genesys Cloud™ Communicate app. Use Genesys Cloud softphone capabilities to make IP-based calls and access your business phone system from your mobile device. Stay in touch with your colleagues, partners and customers from virtually anywhere.

- Use your dedicated Genesys Cloud business phone number to make and receive calls.
- Keep your business and personal phones separate.
- Make and receive calls using Wi-Fi, even in areas with poor cellular coverage.
- Search for people and groups in your organization and personal contacts.
- View your call history and return missed calls.
- Check your inbox to review your voicemails, recordings and faxes.

Ratings and reviews

It is unforgivable that in this day and age, a major voice company like this does not have smart assistance integration. I should be able to tell my phone to contact a client or a specific phone number using your app, completely hands-free. Without that, cell phone plans are $25 a month at T-Mobile with magenta if you have more than four lines. For an enterprise solution I do not understand why anyone would use pure cloud without this.

Outstanding! No, the app does not have the full functionality of the web services, however all I needed/wanted was the ability to send out phone calls with Genesys through my phone... Which this app does perfectly

FANTASTIC I am so glad Genesys finally got a real phone app. This was the one thing that was missing that other cloud phone providers all have. Thanks!!!

What's new

* Update to help extend lifetime of user's session
* Translation updates