Genuity Help Desk

100+
Downloads
Content rating
Everyone
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About this app

With the Genuity Help Desk App, you can provide outstanding support wherever you are and make your users delighted. Aggregate questions from multiple channels and respond to them easily from your phone.
Go beyond ticketing with an IT Help Desk that’s easy-to-use, refreshingly simple, and fully integrated across the entire Genuity IT platform.

Key Features:
1. Access all tickets available to you and get a quick overview of your Helpdesk.
2. With filters, Prioritize the tickets that need your attention before responding.
3. Control your support system - Set priorities, assign agents, change tickets statuses.
4. Speed through tasks with one-click scenario automations.
5. Remove tickets directly from your mobile device.
6. Track the time taken for a ticket.
7. Keep an eye on all updates and changes with push notifications.
Updated on
Sep 20, 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info, Messages and 4 others
No data collected
Learn more about how developers declare collection
Data is encrypted in transit
Data can’t be deleted

What's new

New features, bug fixes and enhancements to the appearance.

App support

Phone number
+13122731980
About the developer
NuLodgic, LLC
support@gogenuity.com
800 Roosevelt Rd Bldg C Glen Ellyn, IL 60137 United States
+1 630-423-5845