More expensive than cabs!!! The whole point of rideshare is to be cheaper than the cab companies. App is clunky and it takes forever to get a ride. If you wonder about the positive reviews, they're all fake. Notice how almost all of them use the word vetted. How many people do you know that use vetted on a regular basis? Company shills. The app is junk.
Updated review I used this service in its infancy and was pleased with it. It was not perfect but I figured they would improve with time. I've used it a few times in the past few months and nothing has changed. You could argue that it has become worse. The app does not work, at all. The location feature doesn't work so the drivers will call you no matter what to ask where they're picking you up. The fares are too high as stated by everyone else. This is pretty much an app that can hail you a cab.
Left me high and dry while stranded I ordered a short list of items, including a small bag of dog food, trail mix and apples.Today is Sunday and I am currently stranded at an airport until Tuesday night. I have my dog with me, and just as I do, my puppy needs food. Anthony B accepted my request at 10:34pm. An hour later at 11:23pm I received a text asking what kind of apples and trail mix. I spoke with this person on the phone and assured me his ETA was 30 min. Received a cancellation text at 12:05am. Terrible service, never using again
Seriously? This is what Austinites are supposed to use instead of Uber? god help us. Edit: not too terrible once you manually go in and set location permissions, but that step should not be necessary. Edit Oct 2 2016 tried this app again and I'm even less satisfied than the first time
Driver never picked me up Waited on a ride but never picked me up. One driver wasn't able to pick up request so I had to wait about 15 min for another pickup. When I did request a ride the driver never came to my address. Took $47.00 out of my account and then went to other locations in Houston! I was not happy with this but called my credit card to dispute it. Screenshot the driver in case a lie was going to be said. DO NOT DOWNLOAD THIS SERVICE. THEY ARE EXPENSIVE AS YELLOW CAB!
What a swindle! Installed and used it for the first time today in Austin. The app got stuck trying to "determine driver arrival time". After more than 10 minutes of waiting, I called the driver, who apparently spoke no English and gave no answer as to why he isn't coming. Cancelled the ride, but was still charged a $5 "cancellation fee" for nothing!
- New delivery options available for members in select markets
- Performance improvements