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Luma makes creating your personalized Surround WiFi network simple. With the app, you’re in total control.
The Luma app helps you set up a mesh network that’s customized to your unique home, and it's smart enough to keep that network running at full speed, full-time. All on its own.
Check your speed. Give access to friends. Set parental controls. Pause the internet for dinner. And see pretty much everything else you’ve ever wondered about your WiFi network, right on your phone.
Not only can you see who’s connected to your network, the Luma app also makes it easy for you to watch out for your family and home.
Just pull up the Luma app to see what devices are currently connected to your network. Luma also automatically recognizes any new devices in your home, and lets you grant or deny them access with a quick swipe.
The Luma app displays the results of Luma's enterprise-grade network security, so you never even have to think about it.
The Luma app helps you set up a mesh network that’s customized to your unique home, and it's smart enough to keep that network running at full speed, full-time. All on its own.
Check your speed. Give access to friends. Set parental controls. Pause the internet for dinner. And see pretty much everything else you’ve ever wondered about your WiFi network, right on your phone.
Not only can you see who’s connected to your network, the Luma app also makes it easy for you to watch out for your family and home.
Just pull up the Luma app to see what devices are currently connected to your network. Luma also automatically recognizes any new devices in your home, and lets you grant or deny them access with a quick swipe.
The Luma app displays the results of Luma's enterprise-grade network security, so you never even have to think about it.
My review
Review from
Reviews
3.5
153 total
5 63
4 25
3 18
2 18
1 29
Steve Olson
Still having problems with it dropping connections on several devices, but is better than early on. Doesn't do roaming well so not a true mesh. Last update caused me to lose my network printer from my wifi computers. Can get it from wired machines.
Dirk Da Silva
After a rough first week with the system, everything seems to be working fine. No dead spots and no more constant drops in internet connection. Now with the ability to add custom DNS servers I can go back to using OpenDNS. The only thing missing is the option to see how the nodes are interacting with the hub and if the connection is solid or poor. I had to do a lot of moving around to find the best spots in the house for them to be stable.
James Thompson
Can't keep a good connection and speeds are super slow since the latest update. I've tried rebooting several times, sometimes it helps for a short time, sometimes it doesn't help at all. I even tried unplugging power and plugging the units back in with equally disappointing results. I've since reconnected my TPLink and surprise, great connection and speeds again. Not sure what I'm going to do with these paperweights laying around my house now?
Brice Brown
STAY AWAY, would rate zero if I could, support is good but has limited configuration options and the performance and reliability is aweful. Connection problems, speed options, hp printers won't connect, has problems with mac and pcs. Stay away. Update, had problems keeping nodes online and could not keep wifi cameras connected. Replace node with Nighthawk in access mode and get better performance,range and it actually works all the time. Can't pick your ip range, can't configure the dhcp, does not have ppoe....
Ann Tucker
PLEASE HELP. I can't get into my account and the change password link is broken.
bsquarednc clt
This app is awful. The refresh functionality is useless along with the enormous amounts of false alerts. And with all those alerts there is no way to clear them all at once. I wouldn't recommend the Luma system to anyone and will likely replace mine with either the LinkSys or Eero system.
User reviews
Still having problems with it dropping connections on several devices, but is better than early on. Doesn't do roaming well so not a true mesh. Last update caused me to lose my network printer from my wifi computers. Can get it from wired machines.
Luma Home, Inc. November 28, 2016
Hi Steve,
Thank you for submitting your feedback. We're sorry to hear about your connectivity issues! If you have the time, please feel free to contact our support team at support@lumahome.com or 800-684-5862. We'll be happy to get that worked out for you!
Thank you for your support,
Luma Team After a rough first week with the system, everything seems to be working fine. No dead spots and no more constant drops in internet connection. Now with the ability to add custom DNS servers I can go back to using OpenDNS. The only thing missing is the option to see how the nodes are interacting with the hub and if the connection is solid or poor. I had to do a lot of moving around to find the best spots in the house for them to be stable.
Can't keep a good connection and speeds are super slow since the latest update. I've tried rebooting several times, sometimes it helps for a short time, sometimes it doesn't help at all. I even tried unplugging power and plugging the units back in with equally disappointing results. I've since reconnected my TPLink and surprise, great connection and speeds again. Not sure what I'm going to do with these paperweights laying around my house now?
STAY AWAY, would rate zero if I could, support is good but has limited configuration options and the performance and reliability is aweful. Connection problems, speed options, hp printers won't connect, has problems with mac and pcs. Stay away. Update, had problems keeping nodes online and could not keep wifi cameras connected. Replace node with Nighthawk in access mode and get better performance,range and it actually works all the time. Can't pick your ip range, can't configure the dhcp, does not have ppoe....
PLEASE HELP. I can't get into my account and the change password link is broken.
This app is awful. The refresh functionality is useless along with the enormous amounts of false alerts. And with all those alerts there is no way to clear them all at once. I wouldn't recommend the Luma system to anyone and will likely replace mine with either the LinkSys or Eero system.
Allows you to easily manage, monitor and block threats, prioritize devices and conveniently grant guest access, among other things. It doesn't have all of the options and functions one would expect in a wireless router, but it is useful in its simplicity. Security is good, but you can't simply unblock a site that Luma erroneously blocks.
Luma Home, Inc. October 18, 2016
Hi John,
Thanks for your feedback. We apologize that the Luma app hasn't met your expectations. If possible, we would appreciate an opportunity to talk with you regarding your requests for additional network controls and security. Please reach out to us at reviews@getluma.com. We look forward to hearing from you. Overall, very good. No dead spots in my home now, and throughput is excellent. Would like the ability to set the DNS servers though. The setup forces you to use your ISP's...
Features that are missing: 1-Modify the broadcast channel and band , my neighborhood has way too many WiFi connections and all my devices are AC capable, I don't want to use a slower 2.4 g band and I want to choose my own channel . 2-Speed...Luma never connects to more than 466Mbps , with my old AC router I would get over 700 on some devices. 3-constant drops... this has improved with new version but I still get one or two daily. The app now correctly shows online and offline . 4-ability to turn off remote access. I would like the app just to work when connected to my network,perhaps be able to login via a Web page instead of the app like most routers.
Luma Home, Inc. February 23, 2017
Hi Lenin,
Thank you for your feedback! Your feature requests have been noted and we will be sure to take them under advisement through future updates. If you have any other issues/feedback for us, please feel free to reach out at reviews@getluma.com.
Have a wonderful day,
Luma Team I was concerned that I couldn't control it. The channels it picked sucked. After a few weeks I went back and used wifi analyzer to check it and the Luma's had moved themselves to less congested channels and then a few week later they moved themselves again. The thing protects us on outbound traffic to malware sites. I am someone who always tinkers with my Apple, Linksys, asus.... routers over the years. It has taken me a few months but I don't have to fool with it anymore. The Luma's are doing a great job doing all the heavy lifting I used to do. (open dns, router configurations... no more.) Had a bunch of middle schoolers in the house and all of them were up and running and no complaints. I now trust the Luma's do the job.)
Simply doesn't work. Devices keep disconnecting, setup doesn't go through, says offline when it's clearly online, Bluetooth setup doesn't even connect to the device, all in all the worst WiFi system I ever had. I switched to an Orbi router and will never look back. Way faster and it simply works. Bye bye Luma
Luma Home, Inc. January 17, 2017
Hi Emanuel,
Thank you for submitting your feedback. We're sorry to hear about your connectivity issues! If you have the time, please feel free to contact our support team at support@lumahome.com or 800-684-5862. We'll be happy to get that worked out for you!
Thank you for your support,
Luma Team Great app and product. Hoping for a report on kids internet activity. A way for kids to see their remaining time allowed online and VPN support.
Luma Home, Inc. February 23, 2017
Hi Michael,
Thank you for your feedback but we're sorry to hear you had such difficulty setting up your network! If there is anything we can do to help please feel free to reach out 24/7 at (800) 684-5862. Our support team will be happy to assist you.
Have a great day,
Luma Team Random disconnects next to routers constant rebooting what a joke
Useless and frustrating limits on time limits and bedtime rules. Support is useless and just tells you a fix is coming, but never does and they close your support ticket as resolved.
Set up 3 Luna's in about 20 min, so easy... Our Wi-Fi is jammin now, even better speeds than before!
Great Wifi, app gives the control I need to take charge of my networks security needs.
Easy setup. Makes it easy to remotely manage your network.
Easy Setup But my Android version doesn't have the advanced settings to port forward anything which I really need. I noticed the IOS version has it so I guess we have to wait to get that feature. EDIT: it took 48 hours for the firmware to fully update and now the Advanced section is now showing up. It would be a nice option for a manual firmware update check and install. Other than that the product is working well and has great coverage and speed.
Luma Home, Inc. December 19, 2016
Hi!
Thank you for your feedback. Our apps both have port forwarding abilities. If you would like help accessing and taking advantage of that feature, please feel free to give us a call at (800) 684-5862 or email at support@lumahome.com.
Have a great week,
Luma Team Great so far. Real boost. So far so good. It always is on and fast. I get a pause here and there on apps like Showtime. Not sure if it is something to keep aware about. As I said, they don't drop and signal covers entire home and even outside up the driveway. Setup easy via app.
This product and app have reached rock bottom I have updated my review of this product and app. I have changed to a 1 star because it is clear that the company cannot and will not ever deliver on their promises. If you have already purchased this product then there is little that I can do to help you. If not, then stay clear of this company and product. You can no longer contact support and the product and app have become essentially useless. I have been with them for over a year now and they are only full of empty promises.
Luma Home, Inc. November 14, 2016
Hi Rick,
Thank you for taking the time to submit your feedback. We're glad to know that we're moving in the right direction!
Your request for access to more advanced configuration settings has been passed to our engineering team. If you have any other input for us feel free to reach out at reviews@getluma.com.
Have a great day!
Luma Team Waste of my time Bought 4 lumas. Set the first 2 units up with several hiccups during set up. Eventually got it done. Adding the additional Lumas more hiccups... eventually I was only able to set 3 completely . The last luma kept getting a red light even with the unit 5 feet away from original luma. constantly going offline which was very frustrating.The app is very outdated to today's standards. No animations or indication of progress , just not a good experience. After 5 days I returned to store and got an Orbi 2 sat syst
Just doesn't work I have been working an Airplay problem with support for months, support is great but the problem is still unresolved. So many app features dont work on android. As others have said Lumas and devices just drop off whenever. Right now the app is reporting only one luma online, and the tablet I'm typing this on as offline for the last two hours. I know the tablet is online. Are the Lumas? You can't tell. It's a great idea, I want it to work, but it just doesn't reliably.
Not 100% convinced I consider myself "tech-savy" but it took me 1.5 hrs to setup all 3 lumas. The app signs out all the time. And sometimes one luma will be offline then come back. Only 2 lumas show up in the house icon even when all 3 are online. That annoys me. I'll give it another couple days of playing with them, but I might return them.
Luma Home, Inc. January 17, 2017
Hi Roderik,
We're sorry to hear about the issues you've been having but thank you for bringing them to our attention! Have you had an opportunity to speak with our support team about this? They are available 24/7 at (800) 684-5862 and will be happy to help you troubleshoot what's going on with your app.
Best,
Luma Team You must have a smart phone AND an existing network to setup? I work with computers all day and still have a nightmare of a time with this. It drops my phone off the network at least once a day. Usually works fine with my computers and wife's phone. It also doesn't reach as far as my 4 old Linksys.
Great concept, poor execution App regularly drops connection or reports incorrect data to the user. It doesn't refresh when requested, doesn't accurately track Time Limits, fails to report proper times associated with network security issues
Tried it, not keeping it I got the 3 pack set up for about 2 weeks now. It's fine when it works, but at least one a day I would need to manually unplug and plug one of the node in order for it to up online soon. As I'm writing this review, I just reboot one of the node, it didn't di anything but have the stupid blue light going around. No, I don't need any disco light in my house.
Luma Home, Inc. January 17, 2017
Hi Chinh,
Thank you for letting us know you are having that connectivity issue! If you have the time to drop us a line, our support team will be happy to help get that fixed for you at (800) 684-5862 or support@lumahome.com.
Have a great week,
Luma Team No problems I had no problems setting up 2 luma nodes in my house. Took less than 15 mins. Never have dropouts. The app is fine except it seems you can't dismiss multiple security notices at a time. Have to do it 1 by 1.
Luma Home, Inc. February 3, 2017
Hi Chris,
Thank you for your feedback! We have many new developments in the pipeline for our apps and have noted your request for bulk security notice dismissal. If you need anything else feel free to reach out to us at reviews@getluma.com.
Thank you for your support,
Luma Team Awful Sometimes my Wi-Fi works, sometimes it doesn't. Sometimes my Lumas are online, sometimes they aren't. Adding Lumas to the network is hit or miss, but installation never goes according to the instructions. Really disappointed considering the hype.
Luma Home, Inc. January 17, 2017
Hi Anthony,
Thank you for letting us know you are having that connectivity problem! If you have the time to drop us a line, our support team will be happy to help get that fixed for you at (800) 684-5862 or support@lumahome.com.
Have a great week,
Luma Team Really improved our wifi experience We live in a very wifi-dense area, in an old XIX century house with multiple stories and thick walls. The quality of our private wifi network has been dramatically boosted with Luma.
Blooma is a good device and a good app however it is not all the way mature it was difficult to get it up and running but since the initial teething problems having to do with WiFi and Bluetooth it has been flawless
Isn't stable Goes in and out. Forgets your password doesn't let you connect to change password. Keep getting bad gate way error. I can't set up second luma and first one is offline 80% of the time. Support is no where to be found
Annoying minor issues Security keeps shutting itself off. Will show wrongly named Lumas and the wrong wifi name until app is exited. Sometimes won't show speed, and wifi name shows as "null" as well as all Lumas. Great wifi system, haven't had any issues with the system at all just the app.
Luma Home, Inc. December 13, 2016
Hi Jonathan,
We're sorry to hear that you've been having those issues! Have you had a chance to speak with our support agents about this? They are available 24/7 at (800) 684-5862 or at support@lumahome.com and will be more than happy to help troubleshoot these issues for you.
Best,
Luma Team Trouble signing in I can't figure out why but on certain phones we can't sign in because the email field only allows a certain number of characters and our email address is two characters too long. This is on the Android app, apple version on another phone works fine. Suggestions?
Luma Home, Inc. December 13, 2016
Hi Hallie,
Thank you for reaching out. We'll be more than happy to help you work through that! When you get a moment, please give us a call at (800) 684-5862 and our support agents will get you logged in!
Best,
Luma Team Helpful Have had Luma for a couple months now (whenever it first came out, had it on pre-order). Absolutely love the concept. We kick our kids off the Internet with the simple app. It took some figuring out and it might still need to be adjusted but so far so good.
Luma Home, Inc. December 19, 2016
Hi Lisa,
Thank you for that feedback! We love hearing when customers are really getting solid use out of our features. If you have any requests as far as the adjustments to the app that you mentioned we'd love to hear them at reviews@lumahome.com.
Have a great week,
Luma Team The right solution Came in after the most recent update and app has been solid and managing the system has been a breeze. CS was great as well on replacing a device I received that was not functioning.
Luma Home, Inc. December 8, 2016
Hi John,
We're glad to hear that support was able to help you out! We're interested in your feedback, specifically what parts of the most recent app update you consider to be "the right solution." If you have a moment, write to us at reviews@lumahome.com so we can find out what we're doing well and what more you'd like to see!
Best,
Luma Team Still Waiting Contacted customer service the month I got my devices and installed the app. Four months and several updates later they still haven't given the option to change the broadcast channel on the devices. I live in an apartment complex with 20 or so other networks, yet these things think they need to broadcast on the same channel as 5 other devices.
Luma Home, Inc. December 6, 2016
Hi Nashyda,
Thank you for your feedback. We can definitely understand why that feature would be so valuable for you! Your request has been communicated with our engineering team who works hard to release valuable update content on a regular basis. If you have any other requests or feedback, please reach out at reviews@lumahome.com.
Luma Team Review deleted
What's New
--Bug Fixes
--Setup Improvements
--Updates to Action Confirmation Messages
Additional information
Updated
April 19, 2017
Installs
10,000 - 50,000
Current Version
1.3.3.2
Requires Android
4.3 and up
Permissions
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Luma Home, Inc.
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