Very, very good app! Nice, personable drivers with clean cars. Used in NYC when we were there watching the NCAA Sweet 16 at MSG. Never had to wait more than 5-7 mins tops for a car to arrive. My only complaint? Why aren't you in Tampa? Lol.
Used this service from start when was visiting Moscow. first cars started not be a gettaxi; then no wifi; later on problems with payments and now application doesn't work at all. Support locally for english speaking people is not existing. On weeks now problem answer is "try it later". Do not use this is waste of time.
This is a great app and a nice alternative to ride sharing apps if you're in an area that supports gett. My only complaint is the annoying push notifications that come up, even when the app is not in use. My status bar is not your advertising space. Edit: reducing my rating because you sent me push notifications.
No customer service. I wrote a complaint directly to them 5 days ago telling them that I couldn't get the app to take my phone number which is needed to get the app going. I'll always give an app 1 star if I can't get it going.
Had a great driver, however I am being charged for the ride after clicking on an email promotion giving me a free credit. Waiting to see customer care reply before I decide next step.
Prebooking a cab doesn't mean you'll actually get a cab. Just starting using the app and liked the prebooking function, as it allows me to "guarantee" a car will arrive at a time I specify. They ask for 2 hour advanced notice, so doing it 12 hours in advance should be ample. 10 minutes before my booking time, I get a SMS telling me my booking has been cancelled... Why? What's the point in booking if there are no guarantees you will get a car 😣
We've improved how coupons are shown on the app so that they're more intuitive to use.
Update the app to get the latest improvements.
Love our app? Rate us! Your feedback helps us better serve you.
Have a question? Call us at 855-200-4388 or email us NYC@gett.com. We're here for you 24/7.
Ride with Uber for fast, reliable rides that are affordable and available 24/7.