I personally like Black Taxi more than Uber, although I us ed Uber a lot in the past. The best thing about Black Taxi (at least for London visitors) is that it comes to the place you tell it to come. In comparison, Uber dies not come to a hotel, instead il the app tells you to a few blocks to you taxi which can quickly become Hell if you are not familiar with the area. I never had any such issues with Black Taxi. The drivers are always polite and very knowledgeable. Five stars for the Black Taxi.
Booked a taxi in advance for 7am in the morning. 10 minutes before got a text saying 'sorry too busy which left me right in the sh!t.. you cannot rely on this app to book you a taxi!! Made a complaint they did not respond and just closed the case.. terrible customer service. Will not use again as they are just not reliable..
Terrible customer support; they'll fob you off and lie to your face about failed payments even if your receipt and bank statement says otherwise. Evidence available on request. Just pay your driver, ignore this fad or give them time to mature.
This is a good app when it works. Majority of the time the drivers deny jobs simply because they are waiting for people to come out of the airport. I usually have to request a taxi easily 4 times or more before someone accepts. It's like pulling teeth!! Why get a taxi job if you don't accept jobs?!
Shows a "firm price" in big letters, but teeny tiny fine print says there are "additional fees". What is the point of showing a price, if it's not actually the price (had ~$30 in undisclosed fees going from nyc to airport). Customer Service was not helpful.
I've exclusively used Gett since they started! The app and the options have only improved. The drivers are great and the cars always new and clean. I do think their "Deal" option has gotten a bit pointless with the 4 mile limit, though. While the original anywhere in Manhattan for $10 deal wasn't an ongoing feasibility, a greater mile distance would make more sense.
We've simplified how to invite your friends to try Gett, so it's now easier than ever to share. Remember, you get free ride credit for every friend that uses your unique referral code and takes their first Gett ride.
Update the app to get the latest improvements.
Love our app? Rate us! Your feedback helps us better serve you.
Have a question? Call us at 855-200-4388 or email us NYC@gett.com. We're here for you 24/7.
Ride with Uber for fast, reliable rides that are affordable and available 24/7.