Wheels by Helbiz

micromobility.com, Inc

About this app

Wheels provides a fleet of electric, shared vehicles throughout your city that can be accessed directly within this easy-to-use app. Ride for your commute, ride to lunch, ride to your daily coffee, ride for fun if you like. Enjoy the ride, but remember - Safety First!

GETTING STARTED IS FAST AND EASY
- Download this app, and open up the map to find a Wheels near you. Please note that you will only see bikes within a few miles of your current location.
- Scan or type the QR code on the Wheels device to unlock it, and start riding.
- Enjoy a safe ride to your destination, using a helmet and bike lanes where available
- When finished, park the device responsibly, making sure to avoid blocking any pedestrian paths.

LONG TERM RENTAL OPTION
Want to rent a Wheels device long-term? Visit our rental website at shop.takewheels.com for more information.

RIDE SAFER
Wheels is dedicated to bringing safe, low-cost, environmentally-friendly transportation to communities around the world. We’ve reimagined micro-mobility to make it more accessible, safer, and more convenient than ever before. Everything we do is designed to deliver an exceptional experience for riders worldwide.

We require all riders to be at least 18 years old with a valid ID card to ride.

WHY WHEELS IS SAFER AND EASIER TO USE
Wheels is more accessible than a standard bike thanks to its electric motor and pedal-less design. With its lower center of gravity and multiple touchpoints, it is safer than accident-prone scooters. Its unparalleled stability is due to a 14-inch wheel, allowing you to navigate uneven surfaces with ease. Additionally, we’ve made numerous safety-first design decisions, including dual disk brakes for better stopping power, automatic lights for high visibility anytime, a padded seat for comfort, and an integrated smart helmet system on select models. All of this makes the Wheels form factor an industry leader for safety and ease of use.

WHERE TO RIDE
Ride in bike lanes when available. Please do not ride on the sidewalk. You can ride a Wheels bike as far as you want. A fully charged Wheels can ride up to 30 miles.

RIDE RESPONSIBLY
Please do not take a Wheels bike on other forms of transportation such as cars, buses, trains, etc. Please be sure to also consider the no ride/parking zones before shutting off your bike.

WHERE TO PARK
Please park your Wheels with respect for pedestrians and your fellow community members.
We encourage Wheels riders to park near public bike/scooter corrals or accessible public locations that do not cause an obstruction of the sidewalk. Wheels should never be parked in a gated location or compound, in underground parking garages, or other locations that would make it difficult for another user to access them. For the safety of others, Wheels should not be parked where they can block driveways, doors, or other pathways.

WHEELS FOR ALL
Wheels for All is a discount program that provides access to an easy, equitable, and environmentally-friendly form of transportation for qualifying riders. Access to transportation is an everyday necessity. Wheels is committed to promoting equity by providing increased access to transportation to everyone.

To qualify, individuals must be currently enrolled in city, state, or federal assistance programs such as Medicaid, EBT, SNAP, or a discounted utility bill*. Program details may vary by market, but most cities offer:

50% ride discount (including unlock fee)

*Terms subject to change. Approval is at Wheels’ sole discretion.

PARTNER WITH US
If you’re interested in bringing Wheels to your organization or municipality, please reach out to us at [e-mail] or visit our website takewheels.com/partners.


Download the app, and get riding today!

Visit www.takewheels.com to learn more.

Ratings and reviews

WORST EVER! This app is damn near useless + super frustrating. Most bikes you find are damaged; brakes are been tampered with, someone has tried to remove the batteries or they cut the tires. Other times you cant end the ride if anywhere near a red zone\city, and it won't show the area so you can leave, so you backtrack! Find another app, use metro or get a bike. This isn't worth it!

It could be great... but there are a few issues that need to be fixed. So the app doesn't show any of the no-ride zones. It crashes constantly. If you have a subscription with unlimited rides you still get charged for rides. Bikes don't say battery level before you turn on bike. Customer service could be better and faster too. Other than that, the ride itself is much better, faster, and safer than the scooters. I truly hope they fix these bugs quickly because if not they are done for...

Transporter is fun, but the app is not! I was able to unlock a transporter easily enough, but immediately after unlocking, the app closed itself out to display my phone home screen. I rode it for less than 5 minutes, and the widget display was showing that I was still on a ride, but would not let me cancel the ride. The app itself would not allow me to cancel, nor did it give me the option to. I scanned the same transporter to unlock again so that I could cancel it. This process took 10 minutes

What's new

Bug fixes