Review from Ryloris Zeru
Google should allow apps to be given 1 star, they are actually worse than Deliveroo. Restaurant cancels my order, told me I was going to fet a refund but instead the transaction went through. Not only that, I ordered from another restaurant and the order was wrong. I msg them about it and they said they would refund partial amount on the wrong item, but instead they charged my card THRICE. Twice with the SAME amount and once with a reduced amount when. I will NEVER use this bloody app again.
Your new app doesn't matter because your service is still ridiculous. Your confidence though, amazes me; you prompt and literally provoke me non-stop asking me to rate your app and your service. Your live chat is the only way to communicate immediate concerns to you. And it doesn't work. After texting you and being told to wait for a response (which never comes) I was kicked out of the chat cos you hadn't heard from me in a while. Yup, because I start the chat and supposed to reply myself and have imaginery excellent service, right?
The old app was better. Its design wasn't sore on the eyes and you could view the minimum amount needed for delivery(or the delivery tax) straight from the restaurants page. Now it only shows up once you add something to the cart. It's like you went two steps back since this this rebranding bulls**t
From 2 stars, I added another star just recently because their location calibration seems to be improving. I can finally pin my exact location and not the neighbor's house anymore. However, pictures of the food of the vendors are inaacurate and are probably just stock photos taken off of google. If the restaurant can't provide official photos, don't use fake photos, just use their logos instead. Saves you (food panda) from accusations of false advertising.
Very unstable app! The same address was deliver-able the day prior... And suddenly my country is not supported the nex?? Happened for 2w in a row i dun feel like ordering when tge prob arises. Taking uo too much to my time to keep refreshing the gps etc. Service by foodpanda is good. But this app. LAME
Whats wrong with this new app? I cant make an order anymore as it cant recognize my address! there is no comment portion too and for senior discounts, there is no box to tick off! You should not have touch the previous app ! :(
The old version was better. Customer service sucks, can't even get an agent to talk to regarding orders. Also no field to indicate how much change the rider supposed to bring. Can't even view/edit cart unless the minimum order was reached, such hassle.
We've changed more than just our colour! We created a brand new foodpanda that’s better than ever, with all-new features like:
- Quicker address search.
- Better images and easy-to-navigate interface.
- Order tracking on a map.
And much more."