Review from Dyana Kundanlal
Seriously even with an updated App, your service still sucks big time. Your rider can give comments such as ' Don't order if not happy' when asked why was the food all spilled. You guys don't even deserve a single star rating. Its also hopeless when tried contracting the customer service. You're always disconnected from the chat because it's been idle for awhile, not because I wasn't active but I'm actually waiting for someone to reply me. This star is for those restaurants that really tried their best to fulfill our orders.
The new app interface is nice to look at but functionality is not on par. Have to click on 'customise' to see further details, when you click back, it doesn't hold your position on the page before, prone to accidental adding to cart because apparently a simple tap aids you to add and not show more details as before. And of course, you'll never get any voucher or promo code unless you don't use the app for a while. Pfft.
Your new app doesn't matter because your service is still ridiculous. Your confidence though, amazes me; you prompt and literally provoke me non-stop asking me to rate your app and your service. Your live chat is the only way to communicate immediate concerns to you. And it doesn't work. After texting you and being told to wait for a response (which never comes) I was kicked out of the chat cos you hadn't heard from me in a while. Yup, because I start the chat and supposed to reply myself and have imaginery excellent service, right?
The old version was better. Customer service sucks, can't even get an agent to talk to regarding orders. Also no field to indicate how much change the rider supposed to bring. Can't even view/edit cart unless the minimum order was reached, such hassle.
Your delivery sucks. I order from Food Panda at least 2-3 times a week. These last few months, orders came wrong, incomplete, late etc etc! Have a web chat which without fail has the whole world to get their turn to chat. If you leave the window, gotta queue all over again, bloody insincere customer service! I was even routed to the Philippines customer service before! I understand the rebranding now, it's to announce to the world that Food Panda officially sucks now.
New update is awesome! But please change the fake pictures of food with originals... you can get it from the restaurants. You can add more real pictures of the main foods of every restaurant. It will be great if we can see a sample of what we are ordering. Thanks for the update anyways.
the old app is better. there is no option where you can put your available cash so that the rider can bring the exact change. You can't also edit your order unless it aldeady have the minimum amount. I can't also talk to an agent anymore for the clarification of my orders.
We've changed more than just our colour! We created a brand new foodpanda that’s better than ever, with all-new features like:
- Quicker address search.
- Better images and easy-to-navigate interface.
- Order tracking on a map.
And much more."