App isnt the most efficient, quiet a few bugs and the stock seems not to be synced from the website to the app. Problem with using my deliverly address through the app, but was fine on the website. Customer service is fast to reply, some automated messages, but tends to reply in about 12-48hrs which isnt too bad. So far got what i ordered, slight issue with one item waiting for a resolution. Gearbest is improving. Slight delay from payment to when the package is actually sent off tho.
Stay away. I ordered items that cost over 400 usd. Sent fake tracking numbers. I had to go through PayPal to get refund. Gearbest offered 201usd. STAY AWAY.***UPDATE**** More lies they never contacted me offer "right resolution"
Only thing I wish Gearbest would improve on would be their rating system. They either have 5 star or 0 star items, which is clearly not true. Apart from that, best company to buy Chinese products.
My advice to everyone, don't buy from Gearbest they are fast in taking your money not in sending the items if they ever send it ! It happened to me multiple times when I pay and kept waiting for 10 days the after asking them they say sorry we don't have stock? WTF, a huge waist of time.
When they do good, they do very good. When they do bad (ie don't post items) they SUCK. Item ordered in November, not delivered by end January, and after repeated complaints they still insist on waiting a little longer...
AVOID at all costs. Tried to purchase and nothing but problems. Save yourself headache and money being taken out of your account for nothing. If only I could place screenshots on here. AVOID THIS COMPANY
1. GB Wallet: Our app accepts wallet funds for order payment. Fast and secure, your GB Wallet makes it easy to stay up-to-date with every account transaction.
2. You can pay an order without logging into or registering on our app.
3. GB Points Rules: Now you can get 50 Points for registering an account.
4. Shipping methods were fixed, the data is now synced across the whole site.
5. We’ve squashed the bugs affecting price types on the product page.
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