The App works fine, it's the horrible customer service and support I have problems with. They DO NOT RESPOND in Messenger!!! Bought a defective projector from them, only to have them expect me to pay for the shipping ack to China. All I wanted was a replacement. DON'T...I REPEAT...DON'T DEAL WITH THEM!!!
I have purchased a bunch of stuff from Gearbest and though their shipping might be slow sometimes, I cant fault the items. I have only had one problem which was resolved very quickly. They are much better than other Chinese companies I have purchased from where stuff never arrived and no one would answer my emails. I just WISH I could say which companies they were.
Not recommended! Horrible customer service! Don't ship within the time frame given. Had to open multiple tickets just to get a response about my order. Never even responded to my email. It's been a week and my order still hasn't been shipped! Do not buy from Gearbest! I'll never shop here again! If you care about fast shipping and good customer service, avoid GearBest and shop AliExpress!
DO NOT ORDER FROM THIS COMPANY!! PAID FOR FASTEST SHIPPING AND DIDN'T EVEN "SHIP" UNTIL AFTER MY LAST TO RECEIVE DATE. CUSTOMER SERVICE IS A JOKE. THEY TAKE DAYS TO REPLY AND IT'S JUST AN AUTOMATED REPLY THAT SENDS YOU TO ANOTHER PAGE TO MAKE ANOTHER COMPLAINT. WHAT A JOKE!! NO TRACKING. IT'S BEEN ALMOST A MONTH AND I PAID FOR 3-8 DAY SHIPPING. As for responding to your reply, I have messaged you guys, three times in the last 3 days, in your messager app, email, and page. I got a response saying order was returned to shipper. Giving it one more day for a response before I file a fraud complaint to my bank. DO NOT ORDER!!!! I CAN'T WAIT TO DELETE THIS APP FOREVER!!
Didn't have problems with service it self, at least so far. But I don't like the app. It doesn't have many functions and you still have to use laptop, such as tickets, order received button, wallet, etc
Shipping delay ...no update at all despite multiple reminders and reaching the call center. Pathetic customer service. They don't respond at all. And no update on the app. It is good to give a good price and product, but what good is it if you don't give service
Oct. 9-16 GearBest Halloween Sale: VALUE PACKAGE AS LOW AS $0.99！
1. Homepage banners optimized: Middle page banner slider now offers even more choices.
2. Two new secure Payment Methods added: Przelewy24 (Poland) and Yandex.Money (Russia).
3. Full Coupons added: Customers can now get order Full Coupons in our APP.
Learn more: https://goo.gl/vNoMe6
Online shopping for men, women, kids & home. Unique & amazing buy & sell app! 🛒