App is useless! Once an account is setup they are supposed to send an email verification, but it was never sent, I contacted customer support which was not very helpful (over an hour wait time), they were only able to confirm that they are experiencing technical difficulties, so now I have to revert to old fashioned snail mail to pay my bill.
52 people found this review helpful
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Every month I have the exact same issue when trying to make a payment. I go through the process of setting it up. When I submit the payment, it automatically takes me back to the login page, where at the top of the page, in red, I receive the following message; An unexpected error occurred. Try again later. So, then, I access the GM Financial website through Chrome. Basically takes me to the app. When I make a payment this way, no problems.
23 people found this review helpful
App crashes on launch. After relaunching automatically, you cant sign in. Fingerprint sign in is broken and says incorrect password. When you try to type a password, the box doesnt respond to touch and won't let you type in it. Clicking the login button sometimes crashes the app. App is decent once you actually get logged in, but it's almost impossible to get in.
24 people found this review helpful
April 23, 2019
Thanks for your feedback. We're so sorry you're experiencing problems with the app. We're currently investigating the issue you reported, but we'd also like to connect with you directly so we can get more information about your account and more quickly and efficiently troubleshoot the problem. Please email us at firstname.lastname@example.org.