I'm not big on taking the time to write a review, but wanted to chime in to offset the negative. I LOVE THIS APP. It is super easy to use and user-friendly. I'm well versed in tech, but even if I wasn't, this app makes everything so simple. Shows where you stand compared to full loan pay-off in payment count and QTY and could not be easier to make a payment. I can literally make a payment and kno where I stand in under 10seconds and go about my day. Love this!
17 people found this review helpful
This app is junk. I just want to make a payment. It says my email is invalid, but it's the same email I've used for the last 5 months. I was able to make payments on the app until they recently changed it. I even jumped through their hoops to reset my info for the new app changes and it even worked last month. A corporation this big should be able to collect payments online instead of aggravating their customers.
126 people found this review helpful
January 10, 2023
Hi Sarah, we are sorry to hear this. Please call us at 1-800-284-2271 to talk with our customer care team.
App is useless! Once an account is setup they are supposed to send an email verification, but it was never sent, I contacted customer support which was not very helpful (over an hour wait time), they were only able to confirm that they are experiencing technical difficulties, so now I have to revert to old fashioned snail mail to pay my bill.
229 people found this review helpful