STICK WITH UBER. CUSTOMER SERVICE IS TERRIBLE
A nice attempt at an alternative to uber, though needs to get a lot more drivers. Needs: in app feedback mechanism for app feedback, notifications of driver time to arrival and actual driver arrival. Also more drivers, but I am now using this first and uber only if I can't get a gocatch driver.
Tried, booking works, but app cant be opened anymore while arrived, stuck at the loading page with blank content, so I was forced to pay with cash, hate it. The driver is actually a Taxi driver with a Taxi car, he was not able to find me at the pick up area nor describe where he is. So he told me to go to the airport car park where he picked me up. Then he rushed to the exit at around 30KM/h which he tries to avoid the parking fee. Upon arrival the app was dead, lost response or stuck at the loading page. Then I think I'm still able to pay with the app's remembered payment method which is credit card. But the driver told me no I have to pay with cash if the app has crashed. Anyway, then he showed me the fare, which was more than $70. While using Uber, airport to my home would be around $23. So I guess the driver has made up this fare. I used to have an account with GoCatch back in 2014, but upon trying that account the app told me there's no such account.
I've been using GoCatch rideshare (the alternative to Uber x) for a number of months now and have found very little issue with the app. Also like the fact I can earn QFF points when booking through the app while supporting an Australian company at the same time.
Used this for the first time in Melbourne this weekend. Driver turned up in what looked like a personal car, however he had his taxi ID on the dashboard. He acted and drove just like Melbourne's normal taxi drivers (not a compliment). Vehicle stank of cigarettes, I am a smoker myself, if it was bad for me I'd hate to think what a non smoker would have thought. And no way to report or rate the driver. Will not use app again.
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