I have tried to use this app on my 5th fire tablet on my last 2 flights. It would not load any content and the attendant was helpless as has received no training on it. The next flight I thought i was set up, but the app told me it didn't support my silk browser. This upcoming flight in 2 days, I tried to gain some assistance from the app's CONTACT US link with no response since my inquiry 4 days ago so NO, I THINK THE APP SUCKS!
It worked fine for me. Watched 2 movies on my flight with American Airlines, Moana and Wreck it Ralph. I don't get what the negative reception is about but I'm very happy that they gave us an option to use this on the flight, unlike United which charges you through directv. Just wish the Video Player streched the Video to fit on my big phone screen.
Bad job exposing users to malware. Good job streaming movies while airborne. Installation instructions for this app while airborne tell user to install software from unknown locations. It does not tell the user to turn this back on after completing installation. This exposes users to malware unnecessarily. Otherwise the app does a good job streaming movies on the plane. The fact that it pauses playback during announcements is a nice touch.
Complete it waste of time. Down loaded the App and was sent into an infinite loop that never plays any content. Come on GOGO/American airlines you can do better than this you just have to try. Seems like if this worked maybe people would be less annoyed to travel via the air, thus potentially reducing your continued customer service complaints.
Downloaded version 1.8.0.001 before my flight, but cannot watch any movies because app says it needs a newer version. Downloaded the apk, but it won't install as it is corrupted. Can't believe gogo hasn't fixed this yet based on how many bad reviews this app has, for the same problem. Running Android 7.1.2.
I paid for a 20 all day pass.. I can't text so i watched a move that was a hour or so my flight is for 4 and a half hours.. Im stuck watching the same thing.. The website is trash the app is even worse .. I wish there was another option but i paid for half ass work simply because that's who they contract with.. If i could call and try to get my money back i would .. Would be easier to just take a nap
Every new release of our app will include bug fixes, internal changes, stability and reliability improvements other than customer facing changes.
Customer facing changes part of the current release:
- Content skip on certain devices and media
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