
Nihir Morzaria
It's becoming more and more difficult to use and the interface is almost hostile to usability. Constant bugs and UI changes. No way to pin your most used items and prices are different depending on an algorithm. So your phone and your friend's phone will show different prices. Not to mention they charge a huge fee for restaurants so you're paying more for each item and a delivery fee and other fees. What used to be a great deal is no longer. Happy to see competitors enter the market.
110 people found this review helpful
PT. GoTo Gojek Tokopedia Tbk
19 February 2025
Hi Nihir, we appreciate your feedback, and we apologize for any inconvenience caused. At GoFood, our main focus is to continually enhance the culinary experience for our customers. The Order Fee is invested in service improvements, innovation, and technology to benefit our loyal users. ^Maura

Nino Hikari
You have menu to chat with the restaurant on your app. But what's the point if I can't even contact them. It only can be used when the restaurant made first contact, coz there's problem with the orders. But when I can't do anything when I realized I made a mistake and want to make any correction, like when I wanted to order TIDAK PEDAS but instead I wrote PEDAS. I realized the mistake immediately but can't do anything. My advice, better make 2 way communication for this menu. Or delete it.
545 people found this review helpful
PT. GoTo Gojek Tokopedia Tbk
2 October 2024
Hi Nino, we're sorry for the inconvenience. If you're facing the same problem in the future, you can click 'Need Help' button on your order page and choose the cancellation reason. We'll check your order first. If you have any other concerns, visit the 'Help' page in your Gojek app. ^Miko

A Google user
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I love using GoCar as their drivers are respectful and usually on-time. However, there are several things I want to note on my experience: 1. With the Even-Odd exception in several area in Jakarta, I wish that when drivers decide to take my order their license plate can match to minimize the time required for the route. There have been too many drivers accepting my request although their license plate do not match. 2. I can't put more than one stop to drop my friends on my trips.
92 people found this review helpful