5.98M reviews
Content rating
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About this app

Whether you're looking to get across town, or even earning on the road, choose Gojek – we're the city's latest ride-hailing app dedicated to making your commutes all that much better.
Updated on
25 Jul 2024

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region and age The developer provided this information and may update it over time.
This app may share these data types with third parties
Personal info
This app may collect these data types
Location, Personal info and 6 others
Data is encrypted in transit
You can request that data be deleted

Ratings and reviews

5.92M reviews
kezia ralphs
2 May 2024
Displaying a suggested ride on the main app screen without the ability to remove this feature is super annoying. As a new user, I thought it was the journey I'd just taken, realised it wasn't, and backed off immediately, not even realising the journey had been accepted. (From a usability perspective, I don't remember confirming the journey, and I don't remember confirming the cancellation either.) I was still charged the $4 fee. I'll be going with a competitor.
8 people found this review helpful
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PT. GoTo Gojek Tokopedia Tbk
2 May 2024
Hi Kezia Ralphs, we're sorry for the inconvenience. Rest assured your report will be a valuable insight for us in improving our service. Then regarding these problems, please visit the 'Help' menu in your Gojek app. We hope this information helps you. ^Oca
Derek Tan
13 July 2024
Map location is very off. Pickup location on driver's app not the same as indicated pickup address. Driver goes to the wrong pickup point based on the app map. Shared location also doesn't work. Driver still go to the wrong pickup location. It is about 50 to 100 metres off Cannot find any related article on the help as you mentioned in the reply. So cannot report issue
1 person found this review helpful
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PT. GoTo Gojek Tokopedia Tbk
9 July 2024
Hi, Derek Tan. Ensure you've permitted the location access to the Gojek app and you're using the latest version of the app. If the issue persists, please report this by going to the Help page > type "Problem with the route from/to my pick-up/drop-off point" in the search bar > pick the article and complete the form. We'd be glad to help. ^Ve
Paul Heslop
19 May 2024
The car/bike would often go in the wrong direction - if they exist at all: I walked up to where a booked car was supposedly stuck in traffic; it did not exist (it was probably a driver on their phone with no car). This APP seems like a disorganised free-for-all in which you are left standing in the street whilst repeatedly trying to rebook a taxi because previously accepted fares simply fail to turn up. Personally. I'd rather pay a bit extra for reliability.
6 people found this review helpful