This app doesn't live up to the standards you would expect from the 3rd largest public tranportation agency in the US, which serves 1.3 million riders a day, and has a yearly budget of $5billion. It's really below the standards Angelinos should expect, considering the number of tech companies based in LA. The most impressive feature is the "Arrivals" feature that tells you how soon busses will be arriving at locations near you, but there's no interactive route map, so if you're new to town, you have no idea where these buses are going. Other than the Arrivals, this app just aggregates info found elsewhere on the web, pdf route maps and schedules, and links to other transit agencies. Part of Metro's problem is that public transport in Los Angeles is not centralized, and creating agreements between all agencies is problematic. A constitutional admendment need to be passed allowing for the centralization of all greater Los Angeles and Orange County transit authorities under one agency. If they can just combine the Arrivals feature with an interactive route map of all agencies, this app would be a winner.
So now, the second release of the new version in just two weeks, and it fixes the bizarre "zoom in" feature that provides no benefit, but now it defaults to scheduled arrival times whenever the actual time is off by a few minutes. In other words, it's just a different user interface to Google Transit's arrival time estimates. Why, if LACMTA has raw data from NextBus would it rely on Google's estimates that are not as accurate? Who is in charge of this project in LACMTA Marketing?! Please focus on the needs of your riders to have accurate arrival times, not on some poorly defined need of a non transit rider to issue a new app update.
The latest update completely erased anything good in this app. Now it's confusing to find the next bus, or tell when it comes. Heaven help anyone who doesn't know their proper bus...
This new version is very inaccurate with the arrival times. Google maps seems more reliable. New format makes it very confusing to understand what station you're looking at. Previous version before 4.0 was better.
Near as I can tell, the app used to rely on GPS trackers on the buses to get accurate arrival estimates. Now it just uses a static schedule, which is wrong most of the time. As for why they changed it, who knows? About half of the buses weren't showing up on the estimate in the old app, possibly because the GPS was broken on them, so maybe they changed it because it made Metro look bad to check the app and see only 3 buses listed all more than an hour away. I can't say this is any better, as I've waited for more than an hour with several estimated arrivals flying by with no bus. The latest update brought back the old interface but left the wholly inaccurate arrival estimates. For example, I've been waiting for over half an hour just now, with two estimated arrivals within that window, which didn't come.
Not that the previous version was very good. The new version is far worse. Deduct one star for not being able to tell when the next train will arrive at the station your at in measures of time, minutes. Deduct one star for not telling you if that cute little train icon is heading towards you or away from you. Deduct one star for not putting you less than a mile away from the station your standing at. Deduct one star for not being able to update your Location based on GPS, cellular tower or WIFI.
We went on a bug hunt!
- Fixed a bug with arrival times not properly showing sometimes
- Updated arrival time refresh
- Squashed a trip planning
Bus, metro, train. A single app for your public transit.
This app provides the customers of metro service with lot of useful information.