Gong cha Tea

Café POS LLC

About this app

The official Gong cha app is the easiest way to order your favorite bubble tea ahead of time for quick in-store pickup. Whether you are a brand-new fan or a longtime regular, our loyalty program is fully integrated so you can easily accumulate points and redeem your rewards directly from your phone.

App Features:

Order Ahead: Browse our full menu, customize your ice and sweetness levels, and schedule an in-store pickup.
Gong cha Rewards: New and existing loyalty members can accumulate points on every purchase and redeem rewards directly in the app.
Quick Reordering: Save your favorite drinks for lightning-fast ordering next time.

Ratings and reviews

Be careful using this app, it charges you even if the order fails. I've only used this 3 times and it failed twice, once for "unknown internet error", the other time for "location closed" even when the store was perfectly open. Fortunately after I explained what happened the clerks prepared my order manually, but for now I'll just stick to ordering offline until they can solve this. (btw I checked my bank account and the charges did go through, no later refunds)

Genuinely an awful experience. I understand wanting to consolidate all the different regional Gong cha apps into one, but why roll it out before it's even functional? First time I tried, order wouldn't go through. Took several more attempts across different days to finally make it work. Then the payment isn't saved so I have to pull my card out every damn time and type in the info since autofill doesn't work and Google pay isn't an option. Significantly slower on top of all that. Terrible.

I did succeed in placing my order on the third try. Too bad it was sent to a store in another state instead of the one I laboriously selected after scrolling manually through a list of all locations in no particular order. Seriously, the latest update made things infinitely worse. I love the store and their products, but this app needs to be taken behind the woodshed.