I know GoNortheast is not in the habbit of listening to its customers but here goes nothing. Some phones (like S 5) dim the display when the battery is low, and it doesnt allow you to turn it up again. With such phones the ticket is useless. Either callibrate your ticket machine to detect lower brightness too, or make the QR code in the app bigger. Thanks for ignoring me and all your customers once again, in advance.
One of the worst apps on the app store, you pay money for your bus ticket and the app either crashes all of the time or refuses to open. Today alone (feb 22nd) the app crashed more than 40 times. No matter how many negative reviews the app gets it seems that they don't care and don't seem to fix them. Sort out the app as people are paying a lot of money for something that can't be used properly
Since this new app I've had constant problems. First ticket I purchased disappeared as soon as I activated it. Was forced to pay my journeys. The social media helpline were great and fixed the issue. And gave me a free 1 day 3zone ticket as a gesture of goodwill. So thought I'd give the app another go so purchased a 28day 3 zone ticket and once activated it won't even let me open the app.
Tickets disappear and app constantly crashes. Also now the only way to buy a monthly ticket so unless you want to pay more on a weekly basis your stuck with this terrible app. Bus tracking is also cumbersome and unintuitive. Check out the arriva app for how it should be done.
For all those having problems with the app like I did. Go to settings force close the app, clear data and clear catch and it should work. You will have to log in again but everything should work as normal
the map never updates when i go on the app. its always set at gateshead interchange. thismorning it reckoned there where no busses at all throughout the whole of the interchange within that hour. i get the x1 home from highlevel bridge north end. and everytime i have tried to see what time the next x1 is due it says that it takes 0 minutes to get there from eldon square bus station. so i never know wether i have missed the bus i have gone for, since i go on plan my journey to see when its due and i cant find out because i can only search for the times it is due to leave eldon square. so frustrating. wish i could just use the old app again. atleast on that app you could find out every stop the busses stopped at
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