
Christina Fisher
I can no longer set up my Google Home speaker, which I reset to try to sort out a problem with casting. The current version of the app has a time out which is too short and puts up an error message saying "could not connect" while in the background it does connect and plays a sound. I just can't select "yes" and get it to register because it's popped up this box saying it can't connect. Did they not think of older speakers when updating this or is this deliberate sunsetting of hardware?
10 people found this review helpful
Hi, Christina. We’re sorry to hear that you're no longer able to set up your Google Home speaker after performing a reset to address a previous casting issue, and we appreciate your efforts in troubleshooting. For us to further assist you, please contact us here: https://support.google.com/googlenest/gethelp

Dan
For years I was using it without issues. Now that I bought more devices I can't connect them! It says I need a hub and everything, listing google products. My products are from a different brand within Matter environment. It used to work flawless until recently. Deleted the 'Home', tried from scratch to set up a new one, now I can't connect anything! I've got a hub, plugs, sensors, buttons you name it, and google won't connect them! It's in their 3rd party brands list as well. Useless right now!
11 people found this review helpful

Doug Harman
Overly complex, the app does not run routines as expected; media won't play as part of my regular routines either. I followed all the "advice" on fixes from Gemini (which just gets confused when asked about potential fixes) and other online sources, but it still does not work as expected. Don't get me started on the Automations! This app needs serious work to fix its bugs.
11 people found this review helpful
Hi, Doug. We’re sorry to hear that you're having trouble with routines and automations not working as expected, especially after searching for online advice and consulting Gemini without success. Thanks for trying to fix the issue. For further assistance, please contact us here: https://support.google.com/googlenest/gethelp