
deleelee
So disappointed in recent versions of this. One of my devices is always showing as offline even though it's not. When I tap the device, the current playback is displayed and I can pause the video but the remote won't open. I've removed and re-added the device (which shouldn't even be possible if it's 'offline'), cleared the cache, cleared the data and uninstalled/re-installed the Home app but it still won't show my device as online.
25 people found this review helpful
Hi, there. Thank you for troubleshooting. We are so sorry to hear you're running into this frustrating issue and are disappointed with the app experience. To resolve this, please try force-quitting the app, rebooting your phone, and logging back in. For further assistance, please contact us at: https://support.google.com/googlenest/gethelp.

Hayley Hippe
I've had a Google mini for years I've never had an issue with the app untill the last few months. it's been completely impossible to get the app to connect to Wi-Fi on a good day. I've restarted the app.cleared cache. cleared the app. factory reset the Google mini multiple times in one day. This app has genuinely become useless If it can't do its base function. I can just walk over to the Google mini and turn the volume down myself at this rate
44 people found this review helpful
Hi, Hayley. We're sorry to hear about your experience with the Google Mini while connecting to the Wi-Fi. We appreciate your efforts to get it to work. For further assistance, please contact support at: https://support.google.com/googlenest/gethelp

Peter
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I have been using Chromecasts for years, but since getting a new phone and downloading the latest Home app, I all appear offline. I have been through all the steps to resolve the issues. All other devices in my house can see the Chromecasts. This is either Google wanting me to buy new Chromecasts or just poor coding. The most stupid thing is that I can use the Screencast settings and it sees all devices. But... I cannot cast Netflix, YouTube, Prime, Music... It's really getting annoying.
39 people found this review helpful
Hi, Peter. We're sorry to hear you're having trouble with your Chromecast device, and we appreciate your efforts to resolve the issue. Our team would be glad to look into this for you, so please reach out to us at this link: : https://support.google.com/googlenest/gethelp