
Erin Wood
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App used to have a keyboard for command entry. It no longer does. I'm hearing impaired, so voice commands are problematic. I really would appreciate having the ability to type commands again. Also, because only voice commands, and my hearing issues, it rarely understands what I'm saying. *a year later and this is still an issue. seriously, a keyboard option for us with hearing issues. come on. 7-25-25
3,010 people found this review helpful

Jennifer Keene
Every time we verbally prompt the Google home, it gets the answer wrong even when we correct the location or say a different device name. The weather is incorrect. It turns off a device when we ask it an unrelated question. I cannot trust anything it says anymore. the display we have never does what we want when we look up something or request a video. We have had these devices 10 years and will look into other options of it doesn't get better. AI sucks and computers are getting less helpful.
1 person found this review helpful
Hi, Jennifer. We're sorry to hear that your Google Home speaker is incorrectly interpreting your commands and queries. Please start with the troubleshooting steps here: https://support.google.com/googlenest/answer/7212130. Visit this link if you require further assistance: https://support.google.com/googlenest/gethelp

Karen Lusis
Can't use the app after the recent update. I've had Google Wifi for years and was using the app for internet timers for my kids devices. This function has now disappeared, I can't figure out how to manage my wifi network, and the family network of devices is gone. The help feature in the app is of no help, it's like the best feature just disappeared. Why??
1 person found this review helpful
Hi, Karen. We're sorry to hear that your Google Wifi network management options are inaccessible, and your configured internet timers and family network profiles are now missing after the recent update. Please follow these steps to get you back on track: https://support.google.com/googlenest/answer/7535858