GFiber: The Google Fiber App

Google Fiber Inc.

About this app

Easily manage your GFiber Internet Service. Run speed tests, edit your network settings, restart your router, and share your Wi-Fi password with family and friends.

Manage your GFiber account. View your current balance and previous statements, and quickly manage your payments.

Access the GFiber Help Center. Find answers to common questions and contact the GFiber team to get help.

Note: To use this app, you must be a GFiber customer. It is not usable by Webpass customers.

Ratings and reviews

This app will not connect to my network. It has not worked since I upgraded my service over a month ago. I have spoken with customer service 3 separate times. The conversations are always the same. Let's try these troubleshooting steps. They are unsuccessful. I am told my trouble ticket will be escalated. Then nothing happens until I start the cycle over.

You can't upgrade your service(speed) using the app, even though it appears you can - it doesn't work on Google side. When you contact customer service through app to upgrade service, they tell you (and email you) that the upgrade will be active "in minutes" but in reality, you have to activate new router being sent to you for upgrade to go into effect... days, not minutes! Why can't companies just be honest with their customers? STOP LYING TO US!

The app works fine, but I have no idea why they couldn't integrate this with the Google Home app for a all-in-one solution. I had a puck style Google Fiber (Nest) router previously, which worked perfectly with the Google Home app, but now our new 6E router requires a separate app AND it does not allow me to create a household and invite members. Everyone has to be logged into one account. It makes no sense for this router to lack that major feature, and I'm incredibly disappointed.

What’s new

Bug fixes and performance improvements.