This app is a half-baked attempt. It needs more coordination. I ordered food after entering my location; the order was accepted and a deadline was provided. But after wasting 15 mins the order was cancelled by the vendor (FreshMenu). Meanwhile, there was no reflection of the order, it's status or any update on the app. Google, you must do better than this.
Orders food from Freshmenu via areo (scheduled delivery for 2-3pm)but order was delivered instantly. Not sure was it mistake for areo or Freshmenu but order was screwed up. Areo has no way to reach customer support just cheating with 50%offer. Contact Freshmenu button in order details shows some invalid number
Order issue twice. One of my orders of 1stDec2017 had issues and on 22nd Dec they said they will refund, but still not received refund. And placed an order just now, amount deducted from bank but order confirmation not received nor its showing in order history. Raised a ticket but no response yet. They will let you die of hunger by making you wait for orders. Edit: the mail blamed the bank saying the payment expired. No details regarding the second failed order. Failed payment doesn't happen for my bank account in paytm/freecharge/mobikwik/faasos. Happens only with Areo. I wonder why. And again same happened just now. Payment done but order not placed. Very unhappy about how the devs handle payment/transactions. No proper payment update listeners are in place. I am going to file a case. Have lost around 100 rs in these three orders till now.
I have used it only for ordering food. The vendors are mostly good and there are great offers, but the UI has got worse than earlier. Now the dishes in Freshmenu are not categorised. Only discounts don't draw customers in the long term. Please improve the UI and launch this app on iOS, as I have switched to an iPhone.
There seems to be a lot of issues with the payment processes. My payment went through without an order and I had to pay twice. Yes, I got the money back but this is unacceptable.
I've been trying to order for past 20 minutes but it's not loading past checkout screen, neither is it going back.. It's just stuck.
● Improved first-time onboarding flow to more accurately predict user location.
● Added restaurant opening and closing hours.
● UX and design fixes.