Update 03/04: use promocode 3MVG3Y2C7 for $10 to $20 discount! Just for trial, I ordered a low value item but heavy one around 40lbs. Was surprised to see item delivered right in front of my door in a multi story apt building within 2 working days. Very pleased with product and service.
Ordered Google Home. Contacted customer service who sent a tracking link showing it hasn't shipped a week after order. STILL doesn't ship. Contact customer service again she cancels my order and tells me I can just order it all over again. Gives me a $10 coupon which can't even be applied to purchase. Simple order, miserable experience, pointless customer service.
Costco is a 30 minute drive. So I tried Google Express. Awesome. Ordered sunday, delivered 40 lbs of goods on Tuesday for 4.99. I live in the city so I didn't have delivery issues. This may not be the case in more rural areas. 2 thumbs up. I will use this app often for my Costco shopping.
Service went from wonderful to worthless. Rarely deliver to our door and leave packages anywhere. You can no longer make plans because Google Express wants you to be available anytime between 8am and 10pm. No real-time tracking, delivery windows, cold items, etc. Google needs to invest in this again or just stop trying. Customer service is rude and now make up excuses for drivers missing deliveries. Crammed box delivery for costco orders so you get smashed bread. App is a jumbled mess.
Absolutely awful. Started out great, took my money, and proceeded to cut important services. Devolved into shipping items via DHL. Ignored explicit instructions regarding issues with my disability. A real embarrassment for Google.
Better than Amazon! Better customer service from reputable dealers. I've been scammed too many times by Amazon's scamming third party sellers. Only place google express loses to Amazon is the variety of products that are available which are far less compared to Amazon.
• Updated categories for easier shopping
A fascinating shopping experience designed for time and money savvy people.