While it's advertised as using WiFi whenever it can, thus making data usage less, it rarely finds WiFi it can use through its automated VPN service (Even in NYC) - making the claim irrelevant. What is nice is the clarity of expenses, and customer service. That being said, you'll get better reception, and better cost-per-GB rates if you look at other MVNO's (usually offering 4+ GB, unlimited call & txt for $45 or less).
I've tried most phone carriers and they all have their flaws. You have to compromise in one area and they're great in another. With Project Fi, there are some compromises with area coverage but it is great to be able to WiFi calling wherever I go. One thing that I've had an issue with is needing to be able to log in to most places myself. I thought that it would be more automated when connecting to our free City WiFi. It doesn't and I look forward to seeing more automation. Otherwise, it is truly the best service and price I've encountered.
App works fine the provider is freaking awful. Worst customer service I have ever experienced. Prepare to be double charged, told they don't believe you and then not refund you when you provide proof. I've submitted proof 3 times now. It's been a month and I've talked to 8 different people and still haven't gotten anywhere. Cancelling my plan. I'd pay double not to have to go through this again.
This is absolutely amazing. Cheap data and calling without a SIM card? This is a deal from heaven (and i'm an atheist.) Stop bothering with expensive bad mobile companies and get fi guys!
The service works well, but getting your phone repaired is very frustrating. You will be told repeatedly to update your phone's software, and in the event that this does not solve the issue, you'll have to send the phone to a repair center. There are NO repair centers where you can drop off your device. The repair will take a long time, and if it's like my wife's phone, it will still not work after the fact. Also, the repairs take forever!
5 stars can't properly describe how much I love this app and the service it provides! I get so much bang for my buck and I don't plan on switching service any time soon or ever! The person that helped me set up my service, Lisa B, I think was her name was so patient and courteous while helping me. She even made me laugh to keep me as stress free as possible.
- Bill Protection: a new feature automatically built into the Project Fi plan. Enjoy data when you need it, and savings when you don't.