Fetch Pet Insurance

Fetch Inc.

About this app

Fetch offers the most comprehensive pet insurance for cats and dogs. We cover what other providers don't and make it easy to protect your pet with coverage for sick-visit exams, treatment for every adult tooth (plus gums), breed-specific issues and alternative and holistic care (think: acupuncture).

When you download the Fetch Pet Insurance app, you'll be able to:
- EASILY SCAN DOCUMENTS TO FILE CLAIMS FASTER: Take pictures of invoices and medical records with multiple pages and upload them as one file.
- VIEW YOUR FULL CLAIMS HISTORY: See the details of all current and closed claims, so you can keep tabs on your invoices, medical records and when payments were sent.
- SEE EXACTLY HOW WE CALCULATE YOUR PAYOUT: For all approved claims, you can see a detailed breakdown of your payout (your Explanation of Benefits).
- TRACK YOUR DEDUCTIBLE PROGRESS: Your Explanation of Benefits also lets you track how much progress you've made toward your deductible.
- INTERACTIVE CHAT: Our chatbot is available 24/7 to answer your questions.
- GET PAID BACK 5-10 DAYS FASTER: Sign up for direct deposit. Payments are secure and there are no hidden fees.

Ratings and reviews

Value > Cost. I've been a customer for over 7 years and their customer service is great. The app is super user friendly for processing claims and I have enjoyed the benefits of their recently launched wellness plan. I've received reimbursement within a few days which was helpful for upcoming veterinary expenses. Highly recommend. Probably the best monthly rate to reimbursement % I've seen

This review is about the app only, not about Petplan's service itself. The app is flat-out bad. It doesn't load half the time, regularly forgets my login information, and tends to freeze on blank screens when I try to do anything. When the app flow works as expected, it's good enough. It's easy to submit a claim, but impossible to find the forms you need (such as the *mandatory* veterinary history form).

Petplan (or Fetch now) has fantastic coverage and their staff is always amazing and pleasant to talk to. But, this app does have some bugs. I'm not able to log on, it sometimes crashes, or will freeze up on the sign in page. Again, I love the company but I think the app needs some work.

What’s new

Bug fixes and other enhancements