Can't reset email and terrible tech support It took two calls and 19 minutes for a technical support rep. to tell me they can't do something as simple as assist in resetting my password. Even more comical was I had to send screenshots to prove the app even had a login page. So basically these so called tech support reps have no clue this exists but are supposed to be our main support and now I'm just locked out after unsuccessfully trying to login. I was told the app is to blame, lol. Ridiculous.
And crap like it is why GoPro is losing ground in the market. Way to alienate long time users who payed a lot of money from your cameras. I updated on my phone and now requires a login. I won't be updating my tablet to avoid this crap.
Horrible redesign I just want to be able to quickly open the app, check my camera position, and close the app. I don't see the need to create yet another account to gain access to basic functionality. I'll be installing the old version of the app.
Gopro Great The old Gopro app worked first time on my Samsung Galaxy S2' loved it. I have both a Hero 4 Silver & Hero 4 Session. I now find that the same app is now called Connect & I have to sign in all over again with a new password. Crazy, what a way to treat your customers. Have not tried app yet, as my cameras are elsewhere at the moment, not too hopeful. This has put me off buying the new Hero 4. Will look elsewhere. I may even land up deleting the app. Very unprofessional.
A can't use my gopro without registration??? A can't believe that I can't use app after update. This is very unprofessional!!! I don't want to register another stupid account.
Frustrating Update Forced registration and a silly name change, what was wrong with GoPro? If it's not broken, don't fix it.
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