Intuitive chat bot to use immediately. GoQSmile (Very Smile)
GoQSmile (very small mile) is a chatbot system that responds automatically by AI (artificial intelligence).
Even when busy, we will respond instantly to customer's questions on behalf of staff.
Naturally exchanging is possible as if it is communicating with people.
You can switch to manned chat smoothly even if you want an operator.
In addition, even if you are on the go, simply installing the application on the smartphone will make smart customer correspondence for the chat bot installed on the web site.
* It will be an application for customers already using this service. For more information please contact us from the website.
【Application example of GoQSmile】
■ Customer support corresponding to 24 hours 365 days
If you register "questions" and "answers" frequently done to customers by e-mail or telephone, such as "What is opening hours?" "Can you return it?", The robot will respond 24 hours a day, 365 days a day Therefore, customers can easily solve their doubts and the staff will not have to deal with them each time.
■ Establishment at the EC site and use as a customer service tool
Chatbots can also be set up at various EC malls and their own sites. It is also possible to introduce the recommended product while interviewing the customer's preference and the type he / she wants, or to guide the special page. Realize a customer like a real store.
■ Convenient in-house manual where answers can be found
By registering knowledge of veteran staff and professional staff, you can save time and labor, you can drastically reduce time. Even just finding a save destination if it is a huge manual ... a hard time .... If you are a chat bot, you can find out what you want to know by just typing in a word!
Compatible with various platforms
You can install it on Web site or EC shopping site, and can use any device such as PC, tablet, smartphone etc It can also be installed on multiple Web sites and EC sites with one robot and customize the background color and balloon of the chat screen.
I will grow more and more wisely
You can see the history of questions in the list, and you can register or bulk register the questions that you could not answer from them. At the same time, you can review and improve the contents of previously registered answers. The more you enroll and improve, the more content you can answer, the more chat bots will grow smarter and faster.
Easy setting without programming
"It seems to be difficult to set up or install ..." There is nothing like that! There are simple settings that you can use right away by simply registering "Questions" and "Answers" from the management screen that can be operated intuitively. Simply paste the tags on the chat bot installation as well!
Link with LINE · Facebook
In addition to installing on Web site, it is possible to cooperate with LINE and Facebook MESSENGER for very small mile, it is an easy-to-use application for customers, and it is possible to feel free to inquire.
Query acceptance and questionnaire available (state function option)
If you can not answer the question, you can guide the chat bot to send inquiries as it is to the customer. Easy setting of input items! You can also do questionnaire as well.