
Ronald
- App does not work. Impossible to book a flight with the app. Click on 'Book Flights' - 'Select Origin' and then the app turns in a loop. Nothing happens. - Default useless replies to reviews: "Dear valued customer, we sincerely apologise for the inconvenience. Request you to kindly send email to customercare." To summarise: This company still sticks with booking by travel agencies. If you book a flight you discover that the app doesn't work. Can we rely on the condition of the planes????????
10 people found this review helpful

wasim ali
- Flag inappropriate
- Show review history
Wankers, ripping off twa#s, and the app doesn't work, can't add luggage, a complete headache. Hate it when company's like this take advantage of the current situation to profit. Still cant make payment for a ticket booked using the website? Cant add luggage so will charge extra at airport. Cant pay with any UK debit card, they only accept indonesian bank payment. Can't pay with an Indonesian account because now not accepted. Only fly if u are desperate and there is absolutely no other choice.
34 people found this review helpful

Jay A
Complete trash of an app. Although it is in keeping with how bad the airline itself is. Even for south east Asia, this airline takes the prize for abject stupidity and a complete lack of any thought. It's only saving grace is that it is better than the website which looks like it was built in 1998
16 people found this review helpful
Lion Air Group
May 31, 2022
Dear Valued Customer, we sincerely apologise for the inconvenience. Request you to kindly send a email to customercare@lionairgroup.com . Sincerely , Lion Air.