GoSite

GoSite

About this app

GoSite’s complete business management suite for small businesses fits in the palm of
your hand and allows you to grow your business from anywhere. Manage business texts,
online reviews, appointments, payments, and your digital presence from one single hub.
All products are modular and can be used as standalone solutions, yet work seamlessly
together to create an easy-to-use, modern business management platform designed to
help local businesses interact with their customers across the digital landscape.
MESSENGER
Small and local businesses can provide heroic customer service with the ability to
respond to messages in real-time, from anywhere.
- Accept inquiries all hours of the day with autoresponses.
- Respond promptly to customer inquiries through a single dashboard, creating satisfied
customers no matter where you are.
- Never miss an incoming message with push notifications.
- Keep all your communications organized in a single hub with messages from website,
Google My Business, and SMS.
- Sync with CRM so business owners always know who they’re messaging.

REVIEWS
Reviews is a complete reputation management solution, letting a business manage and
monitor their online reviews.
- Manage your online reviews from one single app. Receive push notifications when you
get an online review on any major platform.
- Minimize negative reviews by giving customers an opportunity to provide private
feedback.
- Get better customer insights with review analytics including total reviews and overall
rating.

- Get more positive reviews by instantly sending survey requests to your customer,
asking them to leave you an online review.

BOOKING
Booking brings the power and ease of online booking to any small business.
- Reduce no-shows by up to 40% with SMS reminders of upcoming appointments.
- Omnichannel booking allows you to increase your overall booking by providing an
easier path for customers.
- Automatic confirmations and booking notifications make scheduling (and rescheduling!)
hassle-free.
- Keep everything conveniently in one place by syncing to Google, Outlook, or other 3rd
party calendars.

PLACEMENT
Enjoy a cohesive digital presence by updating online directories from one dashboard.
- Ensure a consistent web presence by managing and updating all business attributes
from a single dashboard.
- Keep a fresh, relevant web presence by updating photos from mobile device.
- Enhance SEO automatically by creating a consistent NAP.
- Appear for the right categories by manually determining which categories to rank for on
Google My Business.
- Get an automatic boost for voice searches.

PAYMENTS
Payments is an omni-channel payment processing solution that lets small businesses
accept payments in-person, online, through SMS, or via digital wallets.

- Get paid more, faster, with 1-tap payment requests.
- Integrate with Bookings for an extra layer of customer convenience.
- Get money in your hands faster with next-day deposits.
- Take comfort in 100% secure, highest grade encryption tech available.
- Keep track of payment history in the palm of your hand.

Ratings and reviews

After receiving an error filled website that the developers weren't fixing. After a scheduling interface that made my calenders more difficult to navigate. After paying a premium price for services I didn't need... I requested to cancel my account. 22 days later, I got charged again. After staying on hold for nearly two hours to cancel, I requested cancelation and a refund of the funds taken erroneously. They finally canceled my account but never issued a refund. Terrible customer service. Sad.

Overall it's not bad. I like the concept! I don't get notifications about messages randomly which makes it hard to trust. The web page is fine I do get contacts out of the program, however I have always had a content coming soon message on the page. I price things different then what their program offers but I make it work. The booking program and payment system does work pretty good except that you have to create a new invoice which isn't attached to the original booking but not terrible.

1-Star Review for GoSite: I would give GoSite zero stars if I could. This company is deceitful and constantly in breach of contract. They fail to perform the duties for which they were hired and seem to have no regard for customer service. To make matters worse, they fraudulently renew annual service agreements without authorization. Their team is unreachable – every call goes straight to voicemail or gets disconnected. Despite multiple attempts to resolve issues, no one ever returns my calls.