AusweisApp Bund
star
61.6K reviews
Everyone
info
Government
info
10M+
Downloads
About this app
The Identity Card App is software that you install on your smartphone/computer/tablet to identify yourself online with your ID card, your electronic residence permit or the eID card for Union citizens.
All further information can be found at www.kartenapp.bund.de
Check whether your mobile device is suitable: https://www.kartenapp.bund.de/mobile-geraete
The accessibility declaration for the software can be found at: https://www.kartenapp.bund.de/barrierfreiheit-app
Developed on behalf of the Federal Office for Information Security.
All further information can be found at www.kartenapp.bund.de
Check whether your mobile device is suitable: https://www.kartenapp.bund.de/mobile-geraete
The accessibility declaration for the software can be found at: https://www.kartenapp.bund.de/barrierfreiheit-app
Developed on behalf of the Federal Office for Information Security.
Identify securely online
Updated on
Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
- No data shared with third partiesLearn more about how developers declare sharing
- No data collectedLearn more about how developers declare collection
Ratings and reviews
60.7K reviews
D Watkins
- Flag inappropriate
May 29, 2020
Like many others, I encountered an endless loop. Followed the instructions per the video. It never worked. I contacted support, they said the card was defective. I bought a new card... Now I am concerned if I do this again it will ruin the new card that I paid for... When will you acknowledge that something is wrong with the app in relation to the ausweis? How much evidence is required?
17 people found this review helpful
Governikus GmbH & Co. KG
June 4, 2020
Did you tried it with the new ID? There is no possibility at all, that an app will destroy your nfc-chip in your card.
Will Tamplin
- Flag inappropriate
May 12, 2026
the pin, in addition to the physical card, is too complicated. I have been locked out and I don't honestly know why(except maybe because more than 3 years since last use?). so card is useless and correcting it will be even more annoying. at some point you just have to act in trust and audit in other ways. (worked fine for centuries).
1 person found this review helpful
Governikus GmbH & Co. KG
May 27, 2026
Thank you for your feedback. If you have entered your ID PIN incorrectly three times in a row, the PIN will be locked. You can lift this lock in the PIN management section using your PUK. For the best possible assistance, please contact our support experts directly.
Alexander Tuis
- Flag inappropriate
August 9, 2026
The process is a bit complicated. But it is for good reasons. Security does matter! And no issues during the process as such.
Governikus GmbH & Co. KG
August 17, 2026
Vielen Dank für Ihr Feedback. Es freut uns, dass Sie zufrieden sind. Falls Sie in Zukunft Unterstützung benötigen sollten, kontaktieren Sie gerne unsere Experten/Expertinnen im Support - per E-Mail unter support@ausweisapp.de oder telefonisch unter 0421 / 204 95 - 995.
What’s new
- Visuelle Anpassungen und Optimierungen der grafischen Oberfläche.
- Optimierung einzelner Barrierefreiheitsfunktionen.
- Verhinderung eines möglichen Speicherlecks von OpenSSL.
- Optimierung einzelner Barrierefreiheitsfunktionen.
- Verhinderung eines möglichen Speicherlecks von OpenSSL.
App support
phone
Phone number
+4942120495995
About the developer
Governikus GmbH & Co. KG
support@ausweisapp.de
Hochschulring 4
28359 Bremen
Germany
+49 171 7695665
