
Stefanie Haas
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A nice idea—if only it actually worked. I’ve been trying for days to get the app on my laptop to connect with the one on my phone... to no avail. Apparently, my devices are too well-protected by my antivirus software. This app has cost me a great deal of frustration and, unfortunately, hasn't brought me a single step closer to my goal!
1 person found this review helpful
Governikus GmbH & Co. KG
April 21, 2026
Thank you for your feedback. To find the best solution for your situation, please contact our support team - by e-mail at support@ausweisapp.de or by phone at 0421 / 204 95 - 995.

Will Tamplin
the pin, in addition to the physical card, is too complicated. I have been locked out and I don't honestly know why(except maybe because more than 3 years since last use?). so card is useless and correcting it will be even more annoying. at some point you just have to act in trust and audit in other ways. (worked fine for centuries).

Markus Gissel
It works all fine except the ID card recognition depending on the protection cover of my mobile. Sometimes I have to remove the cover as otherwise the reader does not find the Cars
1 person found this review helpful
Governikus GmbH & Co. KG
May 8, 2026
Thank you for your feedback! If you have any questions or require assistance, please contact our support team directly- by e-mail at support@ausweisapp.de or by phone at 0421 / 204 95 - 995.