
John Dark Soul
"Connection to ID card lost" whenever I try to change a PIN Tried on iPhone and Android phones - same result, even though info can be retrieved from the card. So either the app bug which is not being fixed for months or the card is defective but the app isn't able to tell it. In both cases - the issue is in the app
Governikus GmbH & Co. KG
March 16, 2026
Thank you for your feedback. To find the best solution for your situation, please contact our support team - by e-mail at support@ausweisapp.de or by phone at 0421 / 204 95 - 995.

Imran Khan
on the mobile works. laptop and mobile connection doesnt work for windows. managed to pair once but failed to recognize again. tried restarting laptop and mobile app. doesnt work. my partner, macbook and iphone app pairing doesnt work.
Governikus GmbH & Co. KG
April 13, 2026
Whether communication between the devices is possible also depends on the configuration of each individual device. Please contact our support experts for the best possible assistance.

Joe
Simply never works. Phone and computer are always connected to the same router but pairing always gives me an error and the phone's card reader is never detected by the computer.
2 people found this review helpful
Governikus GmbH & Co. KG
February 2, 2026
Whether communication between the devices is possible also depends on the configuration of each individual device. Please contact our support experts for the best possible assistance.