3.2
57K reviews
Government
10M+
Downloads
Content rating
Everyone
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About this app

The Identity Card App is software that you install on your smartphone/computer/tablet to identify yourself online with your ID card, your electronic residence permit or the eID card for Union citizens.

All further information can be found at www.kartenapp.bund.de

Check whether your mobile device is suitable: https://www.kartenapp.bund.de/mobile-geraete

The accessibility declaration for the software can be found at: https://www.kartenapp.bund.de/barrierfreiheit-app

Developed on behalf of the Federal Office for Information Security.
Updated on
Apr 10, 2026

Data safety

Safety starts with understanding how developers collect and share your data. Data privacy and security practices may vary based on your use, region, and age. The developer provided this information and may update it over time.
No data shared with third parties
Learn more about how developers declare sharing
No data collected
Learn more about how developers declare collection

Ratings and reviews

3.2
56.2K reviews
John Dark Soul
March 16, 2026
"Connection to ID card lost" whenever I try to change a PIN Tried on iPhone and Android phones - same result, even though info can be retrieved from the card. So either the app bug which is not being fixed for months or the card is defective but the app isn't able to tell it. In both cases - the issue is in the app
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Governikus GmbH & Co. KG
March 16, 2026
Thank you for your feedback. To find the best solution for your situation, please contact our support team - by e-mail at support@ausweisapp.de or by phone at 0421 / 204 95 - 995.
Imran Khan
April 5, 2026
on the mobile works. laptop and mobile connection doesnt work for windows. managed to pair once but failed to recognize again. tried restarting laptop and mobile app. doesnt work. my partner, macbook and iphone app pairing doesnt work.
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Governikus GmbH & Co. KG
April 13, 2026
Whether communication between the devices is possible also depends on the configuration of each individual device. Please contact our support experts for the best possible assistance.
Joe
January 30, 2026
Simply never works. Phone and computer are always connected to the same router but pairing always gives me an error and the phone's card reader is never detected by the computer.
2 people found this review helpful
Did you find this helpful?
Governikus GmbH & Co. KG
February 2, 2026
Whether communication between the devices is possible also depends on the configuration of each individual device. Please contact our support experts for the best possible assistance.

What’s new

Visuelle Anpassungen und Optimierungen der grafischen Oberfläche.

App support

Phone number
+4942120495995
About the developer
Governikus GmbH & Co. KG
support@ausweisapp.de
Hochschulring 4 28359 Bremen Germany
+49 171 7695665

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