You used to be better. Taking rides and paying is fine. But lately the app will say driver coming in 5 mins but in reality I would wait more than 15. Also I haven't been able to send messages to my driver for a while. There is nowhere in the app for me to report problems with app. No number to call. So... 2 stars is generous.
My choice for a far distant trips, due to its cheaper price compared to other companies offered. However, for near distance it is somehow expensive. Price should be revised and there are hidden pricing (toll) if you don't read any popup carefully during request as they didn't include in initial pricing bill.
Extremely disappointed. Grab driver chooses passenger. Grab driver want to cancel trip but asking passenger to cancel. They come up with ridiculous excuses, car broke down, phone no battery where in fact is calling me! This has resulted my next search is getting queue longer. Tested and proof, I booked took 9 minutes, while my friend next to me within 1 minutes. Obviously is not a traffic or supply demand issue. The ecosystem is not good. Poor experience.
The booking fee getting ridiculously expensive. The waiting time is so inaccurate (too short than actual). Quality of driver is no different than traditional taxi. What amuses and annoys me at the same time is how I driver would ask for location or direction turn by turn despite having GPS navigation right in front.
App in general is great, however sometimes drivers accept rides but take over 20 minutes to arrive. I do not believe this is a driver issue, rather seems to be a problem with the allocation systems perhaps where far away drivers are able to accept rides? I think Uber is better on this front as cars often arrive more promptly.
Hmm. Ever since Uber got suspended Grab took that opportunity to increase their prices. I am not an uber user but the price increase made me switch. Imagine in Uber a P150 trip costs P330 in Grab. The price is way too high. So not happy about this.
This update contains a bunch of code clean-ups for better app performance so you can continue to book Grab rides easily and effortlessly.
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