Been using grab for some time. Was good. But off late the wait for the rides got much longer between 8 to 20min. It seems allocations to drivers are to those that ia nearest without really taking into account the drop off point for the current passengers. I hope some thing can be done please
I regret to said that your apps booking is not practical and user friendly. Kindly improved by locking on those frequent visit destinations. *Our Home should be the prime location/destination to appear on page(vice versa). All frequent destinations, should locked on as Ez preferences for select search. *New location Search - please shown only Johor State map/route.
Dev should update the version as the pin point location was not accurate. Even; we have set the location,driver will said that he/she get a different location..even not far from exact location it still give a bad experience. Sometimes location was far and we hv to go n get the driver instead of the other way round. I do believe tht our feedback was not review. They dont even bother to reply the users.
Cheating system. Many time I booked a cab and during searching driver name appeared then hanged. I closed the app and open again the price surged. Nice try. Because Temasek is a big investor so you can do whatever you want? worse now. send me promo codes but invalid.
Well, the position of the driver always wrong for past three weeks. And i always got uncontactable driver. The apps seems get a lot of freeze when i open it. And driver seems a lot complaining about the grab pay. Chat feature always in problem, 60% i am using chat always in problem. For past three weeks. Such a bad service. Grab used to give good service.
The waiting time estimate is way off. Supposed to be a 7 minute wait. End up waiting for 20 minutes. I refused to flag a cab because I thought the wait is bearable. Now when dropping off a passenger, from 4 mins becomes 10 mins. I rather u tell me straight off that it's a 10mins wait. Then I can plan properly.
This update contains a bunch of code clean-ups for better app performance so you can continue to book Grab rides easily and effortlessly.
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