the support team being weak is my biggest issue but i have a few. constantly competing with uber while failing miserably every week. i've been in grabshare rides that lasted 2 hours multiple times because of terrible route choices, absolutely defeating the purpose of taking a cab in the first place (wanting to reach my destination early). grab is always just a second choice for me when uber is having surcharges. constant payment bugs yet problem takes alledgedly "few days" to resolve. just check out the google reviews (saw them while looking for a contact number). i might be being too harsh but i guess there are only two kinds of ppl in singapore, grab or uber users lol
The support team is terrible. You are having a very obvious bug in your payment system and when I called in to ask for support, the customer service simply asked me to just pay the fees even tho it was a obvious bug. Even up till now I haven't gotten a reply from your team. This is really disappointing. Please get back to me on this matter.
This morning I have not got into the car. Driver drove away after a few mins of waiting and I was charged 11$, instead of 6$ as shown initial. I felt like being cheated. Anyway the driver came back after I called him.
I think the Grab is getting worst in terms of customer service, fare, acceptance rate, and always long waiting time, sometimes taxi and Uber is faster and cheaper. Support is really bad, few attempt to email them and waited for a month to receive their reply without solution. And wrote another email in and this time no reply at all, very different from the beginning.
For booking wise , it need at least 10 min for the driver to pick you up . Now the system is back to back pick up and drop off . Do expect to wait more than 15min for your ride . Do not cancel the booking once you booked .cancelling will result in barring you for it system for 1 week. . Goodbye grab ...
You must really give training to your driver.... And it's so difficult to book grab... I think i grab is worst if you compare to gojek and uber...i'm so dispointed after my grab pay gone i never use grab agsin.... I hope that my dispointed make you the best
This update contains a bunch of code clean-ups for better app performance so you can continue to book Grab rides easily and effortlessly.
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