I like the idea of a personalized ride. Convenient, safe and effecient. Plus the promo discount makes it more affordable. Car in one tap. I hope other Grab services will be available soon here in Cebu, PH. Just needs improvement on the support team. I lost my item and its been a more than a week now and still unable to locate my lost item. Excited for the Grab Rewards program - coming soon.
Yr promo if ends at 8am the next promo should start at 8am too. Coz some of us don't get to try yr perk BTW 8am to 11am. So not fair to those right. And Pls sort out the taxi meter issue with taxi drivers. They complain that they can't give us discount as their own company meters do not allows discount. Try working out with their companies too. So they don't lose out. Overall it's a good app but you need to work with GPS. I see drivers going all around for nothing wasting passengers time. TQ
If a penalty can be imposed on user that cancelled 10times of more ( e.g grab car); how about me ? My booking was cancelled at least 4 times by the drivers ; one of them even reached site then cancelled... ANY COMPENSATION??? Notification of promo code sent to me... but cannot even use it... eg: early morning 5a.m i'm rushing YET CODE is not valid.. don't tell me the code are used up?? Not much promo code since after CNY..? WHAT HAPPENED???
I redeem my point for 10k discount. Couldnt find any car around my area. Tried more than 5 times still no car. Then i used regular taxi. But my point deducted. Wth. I dont even use my point. Call the CS she sai d sorry i lost my 460 points worth 10k discountbecasue i didnt use it within 24 hours. Helloo i want to use it but no grabcar! I am a loyal customer doesnt feel like one.
I use the grab taxi and it shows from 9 dollar on my app but the driver goes the wrong way. Though he stoped meter at 10 dollar , he also charge me for the booking fee of 2.30 dollar, so i pay 12.3 dollar to him. Called in the CS told me for this ride the estimated charge is from 9-11 dollar. From my app, I never see "to 11" but only "from 9 dollar". I also don't know there will be a booking fee charged as it never shows on the app. Worst exp. Will use UBER as the will not cheat customer.
There's ALWAYS a glitch in my app. When Grab says they couldn't find me a driver, the app would exit out of the booking window and so I would assume that the app stopped booking rides already. But after 15 minutes a random Grab driver calls me up saying that they are at the pick up point when I have no knowledge that I booked them at all and I have gotten a cab or an uber ride already.
This update contains a bunch of code clean-ups for better app performance so you can continue to book Grab rides easily and effortlessly.
Ride with Uber for fast, reliable rides that are affordable and available 24/7.