Over the phone I was quoted 295php yet on the app it was 415php. According to the rep it is due to dynamic surcharge. I asked what des it mean and the basis of the fare. Now they cannot explain why there's such a huge fare discrepany. I asked for the rep to allow me to record our conversation to which she agreed and even took a snapshot of the fare. Overcharging the consumer I would say... Everyday I use grab for the same route and time and yet the fare is crazy this time. This has happened several times and in the past I was ignoring it but now it is insane. The rep just hung up. Very disappointing.
The quality of the drivers are declining day by day. Drivers use different cars and phone number from what were stated. Some of the drivers were rude. I felt my safety was compromised in my last ride, where the driver already said I was in transit even though I wasn't even in the car yet. The driver had already charged my account for it.
Drivers overcharged many time. Call the centre for refund on but they never react. Sent email and no response too. Report cases for 2 months still no reaction! Terrible CS that i would not recommend.
Grab car price can go as much as 3x uber price on busy hour. Notification. There is no way to silent the promotion spam. The support person told me to disable notification completely. Well, if they cannot differentiate between important notification and spam, they don't deserve any good rating.
Grab drivers are the worst! They will cancel your booking out of the blue. It has always been a gamble to book a car with Grab! 90% of the time they won't accept my booking or it will take long to get one making me get Uber instead. Stay away from Grab if you don't want to get frustrated endlessly and choose the better alternative Uber! Grab, I'm done with yiu guys!
Am using Grab in Malaysia. Altho ive read harrowing experiences from other users in other countries, so far I am very pleased with Grab Malaysia. My drivers were polite and the overall experience with Grab has been lovely. Really enjoyed the March GrabShare promo. Thank you for extending the promotion. I hope the good experience with Grab continues
This update contains a bunch of code clean-ups for better app performance so you can continue to book Grab rides easily and effortlessly.
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