I like the idea of a personalized ride. Convenient, safe and effecient. Plus the promo discount makes it more affordable. Car in one tap. I hope other Grab services will be available soon here in Cebu, PH. Just needs improvement on the support team. I lost my item and its been a more than a week now and still unable to locate my lost item. Excited for the Grab Rewards program - coming soon.
If a penalty can be imposed on user that cancelled 10times of more ( e.g grab car); how about me ? My booking was cancelled at least 4 times by the drivers ; one of them even reached site then cancelled... ANY COMPENSATION??? Notification of promo code sent to me... but cannot even use it... eg: early morning 5a.m i'm rushing YET CODE is not valid.. don't tell me the code are used up?? Not much promo code since after CNY..? WHAT HAPPENED???
I use the grab taxi and it shows from 9 dollar on my app but the driver goes the wrong way. Though he stoped meter at 10 dollar , he also charge me for the booking fee of 2.30 dollar, so i pay 12.3 dollar to him. Called in the CS told me for this ride the estimated charge is from 9-11 dollar. From my app, I never see "to 11" but only "from 9 dollar". I also don't know there will be a booking fee charged as it never shows on the app. Worst exp. Will use UBER as the will not cheat customer.
I've gotta give 2 stars cuz whenever I use grabfood, the order page (page you can call/chat the driver) is always missing whenever I order. I should wait for driver to contact me first. It happens when I decide to look up to other app (for instance, replying message in whatsapp) and when I come back It takes me to the very start view when you try to order something. Will you fix this? I'm using galaxy grand, and btw, it happens too in my note5. Thank you.
You people should know that they're many foreigners here, why most of the drivers couldn't speak or text in English? Most of them doesn't know how to use GPS location, even the application now doesn't have auto location when someone is at somewhere he doesn't know the address, the application sometimes shows that driver will arrive in 6 minutes but you'll wait more than 15 minutes waiting for the driver, you people need serious upgrade to stop ruin your customers days as it happened to me today. Oops 😑
The logs in my History is gone. Rating Drivers is gone too. Re-rating you to 3. Before, I've encountered many rude & mischievous Taxi drivers. Very inconvenient and scary. Now, with GrabATaxi/GrabACar, I experience total convenience! I've used your app and transportation service several times already. I'm very happy :)
This update contains a bunch of code clean-ups for better app performance so you can continue to book Grab rides easily and effortlessly.
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