
Jason Carter
Constantly disconnecting. Old app didn't do that. In the middle of cooking if you switch apps or just like you screen lock when you come back it says it's disconnected..and then takes 15-30 seconds to reconnect to start showing the current temperature again. Also I have noticed at times the temp the grill is showing vs what the apps shows is off. The app lags behind quite a bit during heating cycle. Once again the old app didn't have any of these issues.
Green Mountain Grills
January 13, 2025
We apologize for some server issues we experienced over the holidays, have you since been able to get and stay connected? If not please contact support@greenmountaingrills.com

Mark Kuhlman
I can't believe this app could get worse! Now that it's Thanksgiving day and 20 degrees outside it won't connect to wifi and keeps telling me on Bluetooth connection to start the grill first even though it is already running by starting it on the controller outside. This app is like my brother in law and works when it wants to! This app seems to always crash when I have a holiday meal to smoke for extended family.
9 people found this review helpful
Green Mountain Grills
December 2, 2024
For safety reasons, a bluetooth connection is required to start the grill to ensure someone is near the grill before starting it. It sounds like you may be having trouble getting connected, please contact support@greenmountaingrills.com so we can help troubleshoot with you.

William Wraith IV
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Updated app 1.3.5 restored my profiles, which is a very pleasant surprise. It also now is connecting again. Having gone to the non-prime app temporarily, I think the UI and features are better on this Prime app. The pause and rewind and skip forward on profile steps makes a huge difference compared to the non-Prime app. Thanks for fixing it!
2 people found this review helpful
Green Mountain Grills
March 7, 2024
Hi William, Sorry about the bug in version 1.3.4. Please try again with version 1.3.5 and let us know if it hasn't resolved your problems.