I ordered an item 3 weeks ago and it has still not arrived. I contacted Groupon and they told me to contact the seller as they cannot refund me. They gave me the link to the sellers website and none of their buttons worked. I had to Google them to get a phone number to find out after the hours of trying to get a refund, the sellers are now closed and I cannot leave a message. I have then emailed them to be told nobody monitors their emails. I have gone back to Groupon and they have confirmed they cannot support me despite them being the platform I purchased my item from. Be careful, you may get some good deals but when something doesn't arrive you will get no support at all!!!!! All I want is a refund so I can go elsewhere and nobody can help me despite complaining over and over again and never receiving my Order!!!!!!
Awesome even when a Groupon is bought and place of purchase is no longer in business. Groupon don't hesitate to refund your money. I recommend Groupon to everyone. Only problem I've had is I purchased a dress and there's no refunds only if defected, sizes , are not comparable to the store so be very very aware. It says no refunds I would think twice about purchasing that item.
You need an update fast. Please put the option to say no that the billing address is not where the item will be shipped. I was speaking to customer service and they told me the billing and shipping address need to match for the order process to go through. I do not live at the billing address used on the account. Im trying to ship the items I want to a different address than the billing address. Please put that option fast because I am trying to purchase some items that I NEED like new shoes for future jobs and clothing. Please please please. Put that feature.
Customer service issued a refund for a Groupon with very confusing terms. The beginning of the fine print said that reservations are required but further in, it states that walk-in are accommodated. My husband finaly made up his mind to go with the Groupon but customer service refused to cancel the order. The Groupon now sells at a higher price and they will not credit the difference so that I can repurchase it for the same price. I am very disappointed in the service.
I ordered a set of bluetooth headphones that I had been looking for. Received the package with the wall plug, case and instructions...No headphones. Called customer service. 1st attempt, waited 5 minutes on hold and hung up on. 2nd attempt, the person could not understand that I did not receive the product, then hung up on me. 3rd attempt, same story as second time, asked for a supervisor and had to wait 30 minutes. I told her I wanted the headphones, she told me all she could do was refund me and I would have to purchase the groupon again. Here's the kicker...the groupon has expired. No headphones for me. My opinion...horrible customer service!
Horrible customer service. There service has suffered dramatically since using this company. If you buy a Groupon for an event they only give you the day of purchase to cancel for both a refund or Groupon bucks. It's robbery and then they'll end the chat on you and hang up on you if you ask them about this credit.They don't inform you of this before you buy.Beware of this company. Their customer service alone will make you want to delete this app. Horrible customer service! What company hangs up on a paying customer that's been a member for over 5 years.
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