I work at a resturant that does a lot of grubhub and see A LOT of unsanitary drivers. Like carrying their purse IN the grub hub bag, carrying their Grunhub bag INTO the womens bathroom with them, drivers eating some of the food, Picking up the food then taking the food INTO the bathroom with them... Etc. Can be very convenient for a hang over but unchecked drivers are EXTREMELY unsanitary.
I was referred to Grubhub by a friend, and upon my 1st ever purchase (an order or sliders and fries for a total of 16.20) the order was canceled and I received a call stating I would be refunded because the store was out of sliders. The lady I spoke to said she would email me a receipt of the refund, but I only received a 5.00 off coupon for a new meal. Unsatisfied.
I have had more than one incident where my food was not delivered, and no response from grubhub. The restaurant verified food was ready and no driver assigned. Do better for you future customers bc I will never use your services again!
Love this app. Use it often. Wish their were more coupons for existing members (rewards for long term members perhaps?). I use GH fairly frequently. UI is good, app is easy to use and its easy to get ahold of customer service when the order is a total flop. But, as always, I would recommend to all my fellow lazy friends. Wish yummy rummy sucked less though haha Still wish they had more promos for existing users. (2017) Wish grubhub would stop begging for app reviews after I've already reviewed twice. Very annoying. - 1 star
Delivery took two hours! I called the restraunt after a little over an hour and they said my food had been ready for awhile. So I called customer service for grub hub and I was on the phone for 40 mins. Most of which was on hold. The first lady I spoke to was zero help. Tried to offer me $5 in grub bucks. (My order was $88) when I wasn't happy with the $5 she offered to cancel my order! It was now almost 10 pm! I ended up with cold food and a unsatisfying discount. Unnaceptable!
HORRIBLE - used several times and my food would come over hour and half later and COLD!!!! THIS LAST TIME I ORDERED FROM DENNYS AT 8PM...FOOD WAS READY 810PM AND FOOD WAS PICKED UP 925PM!!! FOOD COLD AND GROSS. DRIVER CAME WITH PHONE IN EAR AND DIDN'T APOLOGIZE. CALLED GRUBHUB AND ON HOLD FOR 40 MINUTES!!!!!! THEY REFUNDED MY MONEY, INCLUDING TIP AND NEVER WILL I USE AGAIN!!! .....AND YES - ALL CAPS CAUSE I'M YELLING!!
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