This is the 3rd time I've tried ordering from both the app and online and it says unable to process or something. My order just doesn't go through and I have no idea why. I have made another account and still have the same problem. Tried to use $7 off that Grubhub gave me and well it looks like I'll never be able to really use it. This needs to be fixed asap, it is very annoying especially when you've gone through the whole process of making your order and the receive an message that gives no type of help or information repeatedly.
Terrible user interface. Confusing payment process, is it so hard to specify if they want my billing address or delivery address after credit card info? Yeah, just call it "your address", and let me guess which one you want. Extremely logical after credit card page. Website is 100 times better.
Finally found a restaurant that was good in my area on here and they delivered, all went well. A week later they added a delivery fee of 7.99, another week later they do not deliver to my address. Very annoyed as I tipped very generously and the restaurant is only 3 miles away.
Useless. I signed up for Grubb hub using face book on their mobile site, the app doesn't let me log in via Facebook. So I tried to reset my password, which sent me an email, when I clicked the link it opened the app... the mobile website won't let me place my order with pay pal, PayPal knocks me back to their website and their website keeps sending me to pay pal, and the app won't let me log in. Totally useless. How they have customers, I don't know.
App itself appears to be easy to use. However, be aware the estimated deliver time is way off. When I placed the order, it showed 40- 50 mins. After the order was placed, it jumped to over 100 mins. I called the customer service and was told it would be about 75 mins. The final actual delivery time was close to 100 mins. When you are starving waiting for food, it's not a good thing. Most inaccurate estimate delivery time among food delivery service app. Other alternatives are much better.
Promo codes don't work. Tried to use Yummy Rummy promo code and order wouldn't go through. Took out the promo code and the order was fine but I wasn't able to redeem my prize.
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