
arjuna thilo
- Flag inappropriate
- Show review history
Good at first glance, but document verification is a mess, there's no response in days, not even to follow up emails. Update a few months later: after much effort I got verified, started using, got good reviews, now suddenly all devices logged out, saved password not accepted, password reset email not coming. Paid a bunch, again can't use. 😒 Btw. Their response is such, because I'm not using my Gmail address on their system.
1 person found this review helpful
Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. Member satisfaction is very important to us, and we continuously work to improve our platform and services. If you have not already done so, we encourage you to contact our support team directly so that we can better un...

Win Parker
- Flag inappropriate
- Show review history
Love home exchange. However the app never recognizes my searches. Even Paris, France. I have to scroll over the world map (if the nap will load, which is rare) and zoom in on the city I want to search. I should be able to type in the city name in the search bar, but it never recognizes any cities. In response to home exchange's response to my review: the cities rarely pop up in autofill. I can type Paris, France and nothing pops up.
17 people found this review helpful
HomeExchange
September 24, 2023
Hello WIn.
Thank you for your review. Please contact us directly in order for us to check that situation, as this is not the expected behavior of the app .

Pierre COSTINI
- Flag inappropriate
- Show review history
Amazing community thanks to which I discovered nice places and nice people ! -1 star until there is a way to filter out people who ask for mandatory hidden costs for cleaning or whatever excuse they find. Edit: -2 stars now that app-login is broken if you don't use a Chromium based default browser. The app just became unusable on my phone.
1 person found this review helpful
HomeExchange
September 8, 2026
Thank you for your feedback and for highlighting the positive experiences you’ve had with our community. Cleaning fees must be clearly stated in the listing and agreed before an exchange is finalised, and separate charges for utilities are not permitted.
We’re also sorry to hear about the login issue and appreciate you bringing it to our attent...