
Brianna Westenskow
The app tells you to log in with your phone number, and add your reservation, but it never loads. Then you close the app to try again and it won't recognize that you already signed up. Then it gives error codes when you try again. Also the "hands off" hotel system is trash. The door code they send doesn't work which is awesome when you land in a city 3000 miles away from home, it's 1am and 35 degrees outside and none of their customer service people answer the phone!
5 people found this review helpful

Juan Felipe Rincon
Concierge feature doesn't work--trying to send a message to someone who theoretically is supposed to provide digital support doesn't generate message. Without this working, you're left on your own, with no other apparent way of talking to a human if something goes wrong. For a lodging service that claims to be technology first, this is basically a broken customer experience. I'll be wary of any future hotel booking sites that point me to a Jurny property.
4 people found this review helpful

Shomari Price
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The penthouse I got for my wife was excellent! Extremely neat, clean, and large. They made the process very easy and were easy and fast with communication responses as well. They had just about everything we needed already there when we arrived. Definitely booking again soon!
1 person found this review helpful