Had problems, but called and talked to Shirley. She was very helpful and got everything straightened out. I needed to uninstall, restart my phone and then reinstall and log in. Worked right away.

No updates on locating vehicle. Last known location was from 10 months ago!

Doesn't do anything. Find my car...just an endless loading screen. Everything else says Geocoder failed due to:Error. Great...thanks for nothing!

Waited 15 minutes still on loading screen. I tried WiFi and network still no luck. It worked when I first got it now I can even get past loading screen. The worst part the only time I got in it showed vehicle at my work location but it was in my garage.

waiting for loading for last 15 minutes still frozen. doesn't update or gives no alerts. just have wasted my money on Guide point

It does not let me locate my vehicle it always says last location taking my car to the dealership in heaven the program removed

The screen only says it's loading but nothing loads. I tried using WiFi perhaps that might work but no it didn't. What's going on with this app. ??? This app. Was working well now it's not. Hello fix it .. Not worth my money.

With Latest update now it will not work on my phone.

Piece of garbage. What a waste of money!

I feel bad Because my family bought this for me....but this entire service is a complete racket. If it were under my name I would cancel immediately....but it gives my mom piece of mind so.....

What is this junk.. It doesn't even let me log in to my account on this app. And you guys expected me to renew next year? Get your S**** together guidepoint.

Crap, don't waste your money Pretty terrible came with car for a year as a perk like a idiot did the lifetime service and boy, the GPS tracker on my dog is more advanced.

It won't let me log on without having a WiFi connection. So if I leave, i can't turn on the vip service without finding a WiFi spot. I would expect a company to have a better working app

Crap app Can't login. Keeps saying login attempt timed out. I am coming up for renewal in March and I do not think I'll bring renewing.....

DO NOT WASTE YOUR TIME WITH THIS APP. NO STAR at all for this app.

App not working App doesn't locate my vehicle. It just keeps refreshing.

Sucks Doesn't work. Total garbage ...

The security system Guidepoint has got me through lost times. Map if my car is being missed with.

App needs to be develop Function, Connection, Service

technically it does what its supposed to However, this app is slow, sluggish, and clunky. I would rather stab myself in the hand then use it, but sometimes there is no other option. I'd give it 1 star, but the app does what its supposed to so....

Does the job; but Ads? I've already paid for this service, so why is there an Ad in the app? Not to mention the awful UI and having to log in every single time. It's a decent service and the app seems to function at a minimal level, but get rid of the Ad. It's pretty unprofessional.

Very Bad: Need to log in for each use The application MUST have the option to allow the user to remain logged in (forever if they wish). I get in the vehicle and go somewhere. When I turn on the vehicle then the VIP turns off. I get out to go in the store. I have to log in again just to turn on VIP. I go to the next store; same thing. I get home; same thing. Ugh! - Let's say I need assistance. Guess what; I have to log in again. - Let's say I forgot where I parked and want to locate the vehicle. You guessed it; I have to log in again.

Works Assures my vehicle

Very good Good

Use to work until I updated Won't even tell me location of vehicle says it's loading every time and doesnt do anything after that. I used this app daily it's very frustrating!! All these reviews say it doesn't work. What's going on?? Please fix this!!!!!

I was promised big by the dealer who sold me GP. Almost a year later and the app is buggy, the system isn't what it was promised to be and tech support can't seem to fix my issues. Hard to support a high priced, low delivery product. I am out of $1200. and rarely activate system due to poor app and alarm malfunctions. Buyer beware! Do your homework!!!

Terrible app This app looks like some quickly thrown together, part time school project, rather than a professional app from a reputable company. It looks and feels terrible and doesn't work as expected. Seriously, looks like no thought at all was put into the user interface of this app. Please improve this app GuidePoint, if you want people to take you seriously.

Intrusive permissions Why does app need to read and change contacts info and other huge permissions intrusions of private info?

Limited options I am using a samsung galaxy 3. I cannot tell if the system is on or off. The color of the selection does not change after it is selected.

Customer Great app for locating your car whether it's stolen or you just can't find it in a parking lot.

HATE IT !!!!! I used to like this until I try to locate my vehicle and it just keeps loading. Why do I even pay for this system I can't use. Sucks.

Update I don't like that the new update doesn't save your log on and password. I have wish there was a zero star. This app sucks.

Update Current update sucks. Can't login anymore. Stop fixing what's not broken.

The older app is better I see no improvement whatsoever.

Old version was easier to use

Thanks Thanks

Doesn't do almost antlything. Despite what the woman said on the phone and what I was told before buying this service all this app does is show you an innacurate location of yourcar and call guide point. Worthless. Doesnot give access to VIP features.

Awesome Service & App Never had a problem. If I so they have great customer service that resolves most issues, much better than complaining on here will do. Not all features may work because other devices may need to be installed in vehicle. Also, don't complain about an app if you have a phone that's over two years old with an OS that's not even supported anymore. If you live in an area where AT&T's 3g service isn't all that you may also experience misc. connection issues. Many times most issues can be resolved by reinstalling

Used to work Used to work great every time! Now I get "unable to send command" about 90% of the time. And when it does go through it takes forever. Fix needed for the Android OS! Bad!

No features. This app is supposed to let me configure VIP among other things but it only lets me track my vehicle and call for assistance whci means I paid for services I can't use. Im very disapponted...