hOn

Smart Home Haier Europe

About this app

The hOn Smart Home app allows you to manage your connected appliances in an integrated and intuitive way, enabling a wide and surprising range of exclusive features and services, designed to revolutionise the way you experience your home.

Want to always have your smart home under control and at your fingertips, whilst optimising consumption and maximising performance?
All you need to do is install the hOn app!
You can explore free smart features, regardless of whether or not you own an appliance or follow the instructions to pair your new Smart appliances!**

Here's what the hOn app has to offer*:


・STAY CONNECTED:

Control and manage your appliances from your smartphone, at any time, always staying up to date with their consumption, status and activities.


・TAILORED SOLUTIONS:

Whether you are looking for performance, efficiency or customised solutions, the hOn app provides you with a wide range of smart features and specific programmes for every need.


・SMART WIDGETS:

Revolutionise your home management thanks to Smart Widgets, available to all hOn users; use the Recipe Book to cook professional recipes, the Stain Guide to wash your favourite garments, the Drink Assistant to enjoy your wine at the right temperature and finally, for lovers of four-legged friends, the Pet Care widget will assist you in keeping all activities regarding your pets under control.


・INVENTORIES:

The app allows you to manage your inventories:
- Catalogue your favourite wine bottles and discover all their secrets by activating the virtual wine cellar. Create your wine list, manage it and be inspired by the suggested pairings.
- Scan and decode washing label symbols, store them in your virtual wardrobe and check them when needed.
- Manage your pantry by checking inventory and expiration dates.
- Store your purchase receipts in the virtual wallet and stay informed when the guarantee is about to expire.


・MAINTENANCE:

Keep your appliances’ performance constant over time, by activating maintenance operation reminders and launching specific self-test and check-up programmes.


・STATISTICS AND EFFICIENCY

Monitor your use routine and learn how to implement it, so as to optimise consumption and reduce waste. Automatically schedule your appliances to start in the time slots where the cost of energy is most affordable.


・DOCUMENTATION AND SUPPORT:

Download the manuals for your appliance and, if necessary, consult the FAQs, access wizards or contact the dedicated support for the resolution of doubts or problems.


・VOICE CONTROL:

Use voice commands to connect your Smart Home* through Smart Speakers*.
You can ask, for example, how much time is left to the end of cooking or start a washing programme!


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Browse the hOn app and learn about countless other exciting features…

The hOn app has been designed and developed to ensure the upmost reliability and transparency in terms of privacy and security.

For this reason, should you need any help, please contact the Official Help Centre for the product purchased or write to us at: [e-mail]. We’re always at your disposal to give you a hand!

* The availability of some features may vary depending on the model, product and country. Amazon Alexa and Google Assistant are available in: Italian, English, French, German and Spanish.

** To guarantee all features, the app will ask you for access to your Camera, Gallery and Flash (profile photo and features), Microphone (voice commands), GPS location (to adjust your experience according to the country you are in), Wi-Fi and Bluetooth (to ensure you can control devices remotely)

Accessibility Statement: https://go.he.services/accessibility/hon-android

Ratings and reviews

Very slow. The app takes a lot of time opening up and to recognize my washer in WiFi mode. And by the time the app is "ready" (after a couple of minutes), I just have probably 10 seconds to set up the program I want (one program among the 20+ programs), and despite all the app bugs. Otherwise it's disconnected from my washer (my washer has an automatic standby or off mode after maybe 3 minutes). Despite checking the option "do not show again", I still get the same questions... Pretty annoying.

leaving a review because I had to fight for 30mins+ to start a (saved) washing machine cycle today, and the answer to given to someone else (today) who left this feedback was to start a non-saved cycle. I'm raising this as it's multiple users having the same issue on the same day. I also find the family sharing tedious, as you cannot share the device with favourite cycle settings! I had to set up the favourites on my wife's phone. (note: she was also having this issue today). 4/5 if fixed.

The WiFi signal at my house is strong but the Wash & Dry 500 takes a while to connect, and sometimes doesn't connect at all. When it does connect, the app works as expected and is actually quite nice. Would be a 5 star review if connecting to WiFi was faster, or if there was a possibility to rely on Bluetooth as a fallback.

What’s new

Thank you for downloading hOn. We update our app regularly so we can make it better for you and introduce new functions. Get the latest version for all the available features. In this release:
- Minor bug fixing