hOn

Smart Home Haier Europe

About this app

The hOn Smart Home app allows you to manage your connected appliances in an integrated and intuitive way, enabling a wide and surprising range of exclusive features and services, designed to revolutionise the way you experience your home.

Want to always have your smart home under control and at your fingertips, whilst optimising consumption and maximising performance?
All you need to do is install the hOn app!
You can explore free smart features, regardless of whether or not you own an appliance or follow the instructions to pair your new Smart appliances!**

Here's what the hOn app has to offer*:


・STAY CONNECTED:

Control and manage your appliances from your smartphone, at any time, always staying up to date with their consumption, status and activities.


・TAILORED SOLUTIONS:

Whether you are looking for performance, efficiency or customised solutions, the hOn app provides you with a wide range of smart features and specific programmes for every need.


・SMART WIDGETS:

Revolutionise your home management thanks to Smart Widgets, available to all hOn users; use the Recipe Book to cook professional recipes, the Stain Guide to wash your favourite garments, the Drink Assistant to enjoy your wine at the right temperature and finally, for lovers of four-legged friends, the Pet Care widget will assist you in keeping all activities regarding your pets under control.


・INVENTORIES:

The app allows you to manage your inventories:
- Catalogue your favourite wine bottles and discover all their secrets by activating the virtual wine cellar. Create your wine list, manage it and be inspired by the suggested pairings.
- Scan and decode washing label symbols, store them in your virtual wardrobe and check them when needed.
- Manage your pantry by checking inventory and expiration dates.
- Store your purchase receipts in the virtual wallet and stay informed when the guarantee is about to expire.


・MAINTENANCE:

Keep your appliances’ performance constant over time, by activating maintenance operation reminders and launching specific self-test and check-up programmes.


・STATISTICS AND EFFICIENCY

Monitor your use routine and learn how to implement it, so as to optimise consumption and reduce waste. Automatically schedule your appliances to start in the time slots where the cost of energy is most affordable.


・DOCUMENTATION AND SUPPORT:

Download the manuals for your appliance and, if necessary, consult the FAQs, access wizards or contact the dedicated support for the resolution of doubts or problems.


・VOICE CONTROL:

Use voice commands to connect your Smart Home* through Smart Speakers*.
You can ask, for example, how much time is left to the end of cooking or start a washing programme!


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Browse the hOn app and learn about countless other exciting features…

The hOn app has been designed and developed to ensure the upmost reliability and transparency in terms of privacy and security.

For this reason, should you need any help, please contact the Official Help Centre for the product purchased or write to us at: [e-mail]. We’re always at your disposal to give you a hand!

* The availability of some features may vary depending on the model, product and country. Amazon Alexa and Google Assistant are available in: Italian, English, French, German and Spanish.

** To guarantee all features, the app will ask you for access to your Camera, Gallery and Flash (profile photo and features), Microphone (voice commands), GPS location (to adjust your experience according to the country you are in), Wi-Fi and Bluetooth (to ensure you can control devices remotely)

Accessibility Statement: https://go.he.services/accessibility/hon-android

Ratings and reviews

I have tried everything in my power to start a cycle on my Haier HW50 washing machine. resetting the machine, pairing it again with my phone, reinstalling the app, nothing works. every time the app says "I am going to start the cycle now" and then gets stuck on a screen that says "Loading..." forever and never actually starts the cycle. Weird thing if I can pause or cancel a cycle in the app if I've started that cycle manually on the machine itself. Poorly designed comms protocols, sounds like..

Very very bad app. It doesn't open properly, and when it does it's all blank and there's just symbol no writing. There is no way to create your own programs, or to customize in depth the existing ones. Programs change length and weight capacity upon starting. It's a mess from start to finish. This company made me rethink having a washer drying in one so much because of this app... And the developers don't really care cause everybody is roporting the same issue and there still no update.

App is slow and often needs to be restarted to get working again. When it works it works ok but can be quite often unresponsive or slow. Not sure what I expected from a tumble dryer that has wifi but this wasn't really it. On the plus side the app is far better than the instruction manual at explaining the drying cycles which is lucky because otherwise this normally tech savvy user would be a complete loss as to which icon to turn the dial to.